Kate Schroeter
Corporate Trainer
Cape Town
Summary
Motivational Corporate Trainer excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring facilitation, learning development and presentation abilities to a growth-oriented role.
Focused on maximizing employee performance, team productivity and quality assurance with effective training programs.
Enthusiastic personality with a hands-on, creative style. Highly effective at conducting personal and group training sessions focused on topics such as safety,customer service and soft skills. Enthusiastic personality with a hands-on, creative style. Ready to apply 10+ years' experience to a challenging long-term position.
Overview
16
16
years of professional experience
Work History
Social Media Manager
Self-Employed
01.2023 - Current
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Facilitated partnerships with other brands, expanding audience reach and fostering mutual growth.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Business Development Manager
MyWellness
03.2022 - 11.2022
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed training programs to meet company objectives.
Training Specialist
Emirates Airlines UAE
02.2013 - 01.2019
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed lesson plans, instructional materials and written practice tests for initial and recurrent training courses.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Created and oversaw Safety and Emergency Procedure training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
Senior Cabin Crew Member
Emirates Airline
05.2008 - 02.2013
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
Education
No Degree - Train The Trainer
Emirates Aviation College
Dubai, UAE. 02.2016 - 2019.12
No Degree - Training And Development
Emirates Aviation College
Dubai, UAE 02.2016 - 2019.12
No Degree - Computer And Information Sciences
Damelin
East London, South Africa 03.2001 - 2001.11
Skills
Training Program Development
Presentation
Training Program Design
Workshop Facilitation
Job Training
Training Evaluation
Performance Assessment
Program Facilitation
Cross-Cultural Training
Training Delivery
Training Program Development
Soft Skills Training
Additional Information
Certified Life and Success Coach.
Clinical Hypnosis Practitioner
EFT Practitioner.
Qualified Meditation Facilitator.
First Aid Responder.
Timeline
Social Media Manager
Self-Employed
01.2023 - Current
Business Development Manager
MyWellness
03.2022 - 11.2022
No Degree - Train The Trainer
Emirates Aviation College
02.2016 - 2019.12
No Degree - Training And Development
Emirates Aviation College
02.2016 - 2019.12
Training Specialist
Emirates Airlines UAE
02.2013 - 01.2019
Senior Cabin Crew Member
Emirates Airline
05.2008 - 02.2013
No Degree - Computer And Information Sciences
Damelin
03.2001 - 2001.11
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