Kate Mazomba

General Responsibilities

• Manage and maintain leasing of the building and renewals to ensure low vacancy rate.
• Conduct viewings, generate and load leases on MDA.
• Build and maintain positive relationships with tenants, owners, contractors, and vendors.
• Generate reports and provide regular updates to portfolio managers and senior management.
• Continuously seek opportunities to enhance operational efficiency and tenant satisfaction.

Maintenance and Operations Management

• Coordinate and schedule routine maintenance, repairs, and renovations for properties.
• Hire and oversee maintenance staff or contractors to ensure timely and quality work.
• Monitor property budgets and expenses related to maintenance and repairs.
• Implement preventative maintenance strategies to prolong the lifespan of property assets.
• Address emergency maintenance issues promptly to ensure tenant satisfaction and safety.
• Manage operations manager on site.

Debtors Administration

• Manage rent collection processes, including tracking and recording payments.
• Monitor and address delinquent accounts, initiating appropriate actions for rent recovery.
• Coordinate eviction proceedings in accordance with legal requirements when necessary.
• Administer all tenant accounts queries.
• Bill tenants on MDA and conduct monthly prebilling checks.
• Prepare and maintain financial records related to rent payments, expenses, and income.
• Collaborate with on site admin teams to ensure accurate and timely debtors' reporting.

Leasing and finance

• Marketing Property on online platforms
• Conduct Viewings
• Conduct credit checks
• Vett and approve or decline applications
• Generate and sign leases
• Move in and out inspections
• Manage budgets (income and expenditure)
• Pre-billing checks (MDA)
• Process deposit refunds
• Rental Collections
• Lease Renewals
• General Administration

Facilities and Operations

• Manage contractors (maintenance, gardening, security)
• Report and record maintenance issues
• Manage on-site staff
• Reinstatement of units after inspections
• Tenant Liaison and Communication
• Purchasing of stock
• Resolve tenant complaints

• Assist Property Manager to oversee daily activities
• Review Applications
• Review Leases prior to handover at Head Office
• Discuss lease agreements with tenants for clarity
• Tenant visits – keep in touch with tenants to keep tabs on customers satisfaction
• Assist in marketing the property
• Involved in process of rent collection
• Oversee the process of evictions
• Manage tenant move-in and move-out processes swiftly
• Connect with all onsite management; including maintenance, security to ensure that everything at the property is being handled well
• Addresses and resolves tenant issues and complaints promptly
• Inspect property on a regular basis to assess condition of buildings and ground to ensure that empty units are ready for new tenants
• Monitor and improve cleanliness and general state of the properties
• Manage the operational expenses of the building
• Ensure that fines related to infringements of conduct rules are implemented and billed where necessary to tenants.
• Ensure that all recoverable maintenance items are billed back to the tenant correctly
• All available parking bays are accounted for and that any tenant using a parking bay is billed accordingly
• Oversees any necessary projects on site
• Preventative maintenance
• Keep Property Manager up to date with everything happening at the building
• Assist in hiring ground crew and other staff necessary for the upkeep of the property

• Assisting with daily queries of all tenants on the sites (was responsible for multiple buildings)
• Conduct all lease signing and entry inspections
• Conduct all exit inspections and exit reports
• Co-ordinate and plan all viewing appointments and send through site visitors reports
• Conduct building inspections
• Management of general workers / ground staff
• Management of all maintenance contractors (inspecting all work and sign off invoices)
• Management of security contractor day to day
• Manage maintenance reports and follow up to ensure work is done
• Manage tenant behaviour on site
• Ensure all letters are distributed
• Asses, investigate and report irregularities picked up with tenants
• Submit vacancy reports showing physical vs system
• Assist with leasing reports

Rental Administrator (Midrand Head Office)

• Manage building/ complex on Nicor (accounting system)
• Deal with tenant queries (telephonic and email communication)
• Compile Income and Expense Reports
• Bank recons and accounts
• Data Capturing (contracts, maintenance charges, fines etc.)
• Processing of deposit refunds
• Compile reports for weekly meetings
• Vetting/ screening new clients (affordability checks and verification) Contacting all clients in arrears and collecting rent
• Receipting received monies (allocation of funds)

Marketing Agent (Little Manhattan Complex)

• Post Adverts on all Online portals
• Arrange viewing appointments with potential clients
• Conducting credit checks and collecting client documentation (and submit to be vetted)
• Viewings and signing on contracts with new clients
• Loading all leads onto the database
• Managing each online and telephone enquiry through lead management system
• Conduct market research and ensure we are always ahead of our competition
• Direct Marketing activities
• Create Utility Account for new tenants (Pre-paid)

Facility (Estate) Management Assistant (Little Manhattan Complex)

Client Complaints

- Attend to walk-in complaints from clients

- Check/ log complaints on Systems

- Courtesy call to client to find out if satisfied with service

- Compile report weekly to be reported on in meeting

Tenant Communication

- Draft and send all SMS communication to be sent to tenants - Assist with tenant letters and general tenant notices (verified by manager)

Lease Extensions and Lease Queries

- Check and verify tenant lease periods

- Sign all lease extension documents with clients when leases expire and submit to the Head Office to be captured

- Check MDA lease expiry report and ensure all extensions are loaded with correct lease periods

- Attend lease queries (i.e. Notice periods, extensions terms and costs etc)

Account Queries

- Debit order queries (Real Pay System)

- Attend all rental Account Queries

- Change of banking details and debit order dates

- Contact all clients who appear on the debit order rejection list and renegotiate debit orders

- Submit proof of payments of clients for rentals and ensure those

payments are allocated to the account of the client

Grid Control Enquiries (Utility Service Provider)

- In the case where a client has a serious problem, such as if a wallet was not created or if they have payments that have not been loaded over a long period of time, I step in and send GCT the required information and follow up

- Show new or existing clients how the energy portal is used - Query and facilitate investigations where a client had abnormal consumption

- Move-in admin (check to see if all required documents have been collected and approved by Head Office, key handover and ensure lease agreement is signed correctly)

- Move-out admin (collecting documents, co-ordinating out inspection appointments and key collection, co-ordinating maintenance to be done before new client moves in, forwarding info of ex-tenant to Head

Office for deposit refunds)

- Access Control (loading and removing clients)

- Tenant retention (ensuring our clients are satisfied to ensure they do not move out)

• Assistant to the Conveyancing Attorney
• Load transfer matters on GhostConvey
• Request Title Deeds from Windeed
• Phoning the Municipality – info needed by us for transfer
• Contacting clients directly (appointments, requesting info, signing of documents) Filing documents
• Filling in for Receptionist (switchboard operation)

• Maintained confidentiality of information regarding clients and company
• Confirmed appointments, communicated with clients, and updated client records
• Provided clerical support to company employees by copying, faxing, and filing documents
• Corresponded with clients through email, telephone, or postal mail
• Data Capturing Client / Attorney and Bond originator communication
• General Office Cleaning
• Cold Calling
• Compilation of reports
• Assisting Agents with administration
• Sitting in On Show days (Assist with Viewing appointments) Planning Diaries (setting of appointments) Stock keeping

• Receiving Clients at front desk (walk-ins) Answering the phone (operating switchboard)
• Filing and sorting invoices/ receipts
• Scanning and Faxing documents
• Loading / data capturing onto in-house computer programs General administrative duties

• Filing and sorting invoices/ receipts
• Typing documents
• Other admin duties