Kate Gower
Ramsgate,Kwazu
Summary
Highly skilled professional with a proven track record of top performance, demonstrating strong communication skills, both written and verbal. Adept at building and maintaining relationships, with excellent attention to detail and the ability to work well under pressure. Experienced in dealing with challenging customers, making rapid assessments, and revising tactics as needed. Performs exceptionally as both an independent contributor and a collaborative team member.
Overview
39
39
years of professional experience
Work history
Regional Manager
BMW FINANCIAL SERVICES (SA) (PTY) LTD
Johannesburg, Gauteng
03.2010 - 06.2023
- Manage Regional Sales activities for BMW, Mini and BMW Motorcycle Retail Outlets
- Primary focus on achievement of sales targets, sale of VAP’s, training, promotion of Incentive Schemes
- Responsible for maintaining acceptable profitability within in regions
- Mandate on pricing utilizing RoE (Return on Equity) calculation and approval thereof
- Region consisting of 10 dealerships namely Eastview BMW – Nelspruit, Eastview BMW – Emalahleni, Auto Alpina Boksburg, Bedfordview BMW, Daly BMW Klerksdorp, Sandton Auto, Cedar Isle Auto, Northside Motorcycles, Club Motors Fountains, Bavarian Motorcycles
- Liaising between Dealer Franchise Directors, Dealer Principals, F & I Managers, BMFS Head Office personnel relating to all matters consistent with day to day operational activities
- Dealer Review Document creation and feedback – Monthly
- Align with dealer on targets and assist in identifying areas that require improvement in order to achieve required targets and earn related incentives
- General training on products and computer related programmes
- Full knowledge of finance products and programmes and ensuring that F & I’s are trained accordingly
- Ensuring dealers within region achieve required results in order to be dominant in DOTY categories for successive years
- Integration with Sales Company at dealer level with Big 5 and VoC (Voice of the Customer) initiatives
- Am the VoC mentor for two BMW Dealers
- When necessary, work with BMW SA RM’s to ensure a unified approach
- Ensure successful implementation of products and conduct training of all Sales Staff at dealer level
- Source Relief F & I Managers for dealers as required
- Active involvement in F & I Manager interview process and subsequent appointment
- Continuous involvement and assistance with applications and payouts
- Analysing of financial information, investigation and subsequent motivation of applications if there is merit
- Focus on Retention programmes and ensuring that the programme is managed within the dealer network
- Promotion of BMFS Incentive Programme, register applicants, update system and promote
- Regular dealer visits – Metro – weekly; Rural – monthly
- Problematic dealers have been allocated to myself to build on the relationships and improve on sales results, specifically Sandton Auto
- Work with Compliance department to ensure that dealers meet all compliance requirements
- Be the Escalation point between dealers and BMFS and am required to manage sensitive issues in all dealer related areas and resolve
- Motivate and manage marketing related activities such as GS Trophy Challenge, Golf days, etc
- Manage the control and collection of the Natis documents from the network and that dealers comply with the requirements as stipulated in Dispensation letters
- Accepted an Early Retirement Package due to Husband retiring
Self Employed
CHAUCERS RETREAT BED & BREAKFAST
Johannesburg, Gauteng
04.2007 - 02.2010
Regional Manager
BMW FINANCIAL SERVICES (SA) (PTY) LTD
Johannesburg, Gauteng
04.1995 - 07.2006
F & I Manager
IMPERIAL MOTORS
Johannesburg, Gauteng
01.1994 - 01.1995
Business Development Officer
STANNIC
Johannesburg, Gauteng
01.1991 - 01.1994
Admin Supervisor/Branch Managers’ Assistant
MLS BANK LIMITED
Johannesburg, Gauteng
01.1986 - 01.1991
Word Processing Operator
PRUDENTIAL ASSURANCE COMPANY
01.1984 - 01.1986
Education
Credit Management Diploma - Credit Management
Stannic
FAIS I - undefined
Inseta
FAIS II - undefined
Inseta
Effective Communication Skills - undefined
BMW
Conflict Management - undefined
BMW
Personal Effectivity and Assertiveness - undefined
BMW
F & I for the Sales Professional - undefined
BMW
Integrative Management Skills - undefined
BMW
Professional Negotiating Skills - undefined
BMW - Learning International
Professional Selling Skills - undefined
BMW - Learning International
Breakthrough Service - undefined
BMW
Windows 00 – Word, Excel, Powerpoint - undefined
BMW
Skills
Strong communication skills - Written/Verbal
Strong relationship building and networking skills
Excellent attention to detail
Impressive record of top performance
Ability to work well under pressure
Ability to deal with challenging customers - internal and external
Ability to make rapid assessments and revise tactics
Perform well as both an independent performer and team member
References
- Clive Prevost, Retired CEO, BMFS SA, 0823393993
- Brendan Jones, Previously National Sales Manager, BMFS SA, 0837107094
Personal Information
- ID Number: 6709170044085
- License: Yes. Code 08
- Health Status: Excellent
- Marital status: Married, Antenuptial with Accrual
Languages
English
Advanced (C1)
Afrikaans
Upper intermediate
Timeline
Regional Manager
BMW FINANCIAL SERVICES (SA) (PTY) LTD
03.2010 - 06.2023
Self Employed
CHAUCERS RETREAT BED & BREAKFAST
04.2007 - 02.2010
Regional Manager
BMW FINANCIAL SERVICES (SA) (PTY) LTD
04.1995 - 07.2006
F & I Manager
IMPERIAL MOTORS
01.1994 - 01.1995
Business Development Officer
STANNIC
01.1991 - 01.1994
Admin Supervisor/Branch Managers’ Assistant
MLS BANK LIMITED
01.1986 - 01.1991
Word Processing Operator
PRUDENTIAL ASSURANCE COMPANY
01.1984 - 01.1986
FAIS I - undefined
Inseta
FAIS II - undefined
Inseta
Effective Communication Skills - undefined
BMW
Conflict Management - undefined
BMW
Personal Effectivity and Assertiveness - undefined
BMW
F & I for the Sales Professional - undefined
BMW
Integrative Management Skills - undefined
BMW
Professional Negotiating Skills - undefined
BMW - Learning International
Professional Selling Skills - undefined
BMW - Learning International
Breakthrough Service - undefined
BMW
Windows 00 – Word, Excel, Powerpoint - undefined
BMW
Credit Management Diploma - Credit Management
Stannic
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