Kasturi Govender

Dear Reader, I currently hold a NQF level 6 - Private Bank Wealth Management Diploma from the Gordon Institution of Business Science and I am FAIS (RE5) compliant. My strong financial background has given me the ability to adapt to new environments and apply myself to any situation. I strongly believe in doing every task given to me to the best of my ability. My other strong points include excellent interpersonal and communication skills, innovative thinking, and the ability to work either independently or in a team to achieve shared goals. Furthermore, my passion for knowledge and drive for success would add great value to your company. I have enclosed my resumé to provide you with an overview of my work experience and training. I have extensive sales and management experience in the financial industry, insurance industry, as well as Call Centre. This includes 18 years of experience at various banks where I acquired vast knowledge and experience that focused on the two core aspects of the business: sales and customer service. To date, my greatest achievement has been awarded the 2003 Top Performer Consultant at the Nedbank Contact Centre. This award was based on my excellent sales and customer service record. I would be pleased to discuss my application further with you at your convenience. Yours sincerely, Mr K. Govender

• Ethnicity: Indian
• Date of Birth: 09/19/76
• Gender: Female
• Marital Status: Married

• Highest Qualification NQF 6- Private Bank Wealth Management Institution Gordon Institute of Business Science. | Year Graduated 2009 | Subjects Passed: Wealth Management Programme NQF Level 6 Subjects Completed: Economics Portfolio Management Practice Management Finance and Business Accounting Credit Risk Relationship Management Wealth Management

• NQF 5- Financial Management Institution Cator Manor College. | Year Graduated 1995 | Subjects Passed: Management 1 Management 2 Accounting Auditing Computer Practice Communication

• 4 Roles of Leadership-Steven Covey
• Industrial Relations
• Business Writing Skills
• Assertiveness and you
• Win- win negotiation
• Branch balancing
• Fais compliant
• Money Laundering
• Anti Bribery and corruption
• Sactions
• Personal Mastery
• Powerhouse
• Presentation skills
• Essential Selling skills
• Winning New Clients
• Financial Statement
• Fais (RE1) - Moonstone

• 1994, Matriculated with 4 B's and 2 A's. Was a prefect in high school. Selected as a class representative. Collected merit awards for academic excellence.
• 1995, Obtained distinctions during obtaining my qualification at Cator Manor College.
• 2001-2007, Awarded 6 consecutive quarterly awards based on my sales and services achievements at Nedbank. Received the 'Top Achiever award' and won an international holiday to Thailand and Singapore to the value of R80,000.00.
• 2008-2014, Selected on the 'Leadership Management Mentor Programme' at Absa Private Bank. Featured in the Private Bank Newsletter edition due to excellent customer service. Awarded for customer excellence.
• 2015-2018, SGB Member of Lenasia Secondary School. Assisting with the financials of the school. Head of the Exemption committee. Budget Chairperson. Assistant to Treasurer.
• 2024, ICF (International Coaching Federation) Scholarship. Studying my first level (ACC with CoachVille and ICF).

• Dr S.M Shunmugam, 01/1996-09/1996, Medical receptionist/Administrator (Part time position), Offered a better opportunity in a financial industry., Managed the reception area., Assisted with medical procedures., Performed administrative tasks., Assisted with typing and accounts., Managed stock taking relating to medication.
• First National Bank, 10/1996-2000, Call Centre Service Agent/Investment Clerk, Balancing Clerk, Retrenched, Received inbound and outbound calls., Performed administrative tasks., Balanced different branches' balance sheet., Managed the investments of the branch., Exposed to Telling.
• African Bank, 03/2001-10/2001, Team Manager, Looking for a stable income as previous employment was commission based., Managed day to day sales., Ensured the SLA was adhered to., Ensured that the banking process was adhered to., Cross selling of other products., Project Reporting., Project management discipline, team player, and driver., Communication skills, ability to drive a plan., Continually maintained contact with customers to ensure long-term relationships.
• Nedbank Contact Centre, 10/2001-04/2006, Team Manager Sales and Service, Promotion, Managed approximately 28 individuals from a leadership perception relating to sales, customer service, and administration., Managed different projects relating to sales and services., Meeting schedules and management., Ability to multitask on up to six projects., Drive project actions, risks, and issues as defined by the project., Project Reporting., Project management discipline, team player, and driver., Communication skills, ability to drive a plan., Planning and organizing., Quality orientation., Persuasiveness., Building strong inter-personal relationships with all individuals involved with the projects., Driving and monitoring Nedbank Sales Strategy and ensuring the objectives are met or exceeded by the sales agents., Identifying sales opportunities and dependencies., Ensuring all financial deliverables are executed and met., Presentation of campaigns was given to Sales and service staff to ensure that staff understood the set objectives of the business., Passionately encouraged cross selling of Nedbank products which had increased revenue growth., Coaching and mentoring of staff also enabled and empowered them to deliver exceptional service and exceed their sales target., Effectively managed the expansion of business and leveraged off new and existing networks., Ensure all staff was briefed and trained on campaigns, projects/campaigns was analyzed, monitored and feedback was provided effectively to the relevant Stakeholders., Plan, organize, lead and execute ad hoc projects relating to the business., Demonstrate ability to apply quality measures in real time for six hours per month., Identifying and reporting of problem areas, trends, and training needs with the focus on development of call center consultants and Supervisors., Compiling weekly and monthly reports on assessment scores and findings., Liaising with all relevant role players in the event of disputes regarding customer satisfaction measures in order to ensure the accurate and consistent application of procedures., Facilitating training sessions as and when required., Coaching of Agents and Team Leaders to achieve desired quality levels., Suggest improved ways of ensuring customer service., Acknowledging positive trends & Ensure adherence to call script.
• Nedbank Private Bank, 11/2006-12/2007, Private Banker, Offered a new opportunity with ABSA., Acquire, retain and expand client base., Ensure that client interaction is of a professional standard at all times., Proactively initiate sales to ensure sales targets are met., Be knowledgeable in respect to all Nedbank products., Proactively initiate sales to ensure sales targets are met., Acquire new customers for the bank and maintain existing clients., Proactively identify needs of clients and provide appropriate solutions.
• ABSA, 01/2008-09/2014, Private Banker, Resigned to care for my parents and family while seeking to develop new skillsets., Manage a portfolio of clients (range of 480-680)., Actively market a range of lending, transactional and investment solutions., Prepare credit paper &/or assist New Business., Obtain all necessary documentation from client to proceed to credit, manage process of all applications going to credit and answer all queries from credit, ITC /KI / Group Exposure checks and follow up on credit process., Build & maintain relationships with new and existing clients and expose clients to all facets of Absa and Barclays by conducting a needs analysis of the client & offering advice, assessing client's credit worthiness and preparing a credit proposal where appropriate., Negotiate with credit committee., Identify cross-selling and up-selling opportunities., Deal with client's ongoing banking/wealth management needs including Fiduciary, Stockbroking, Investments, Lending, and Transactional Banking and introducing specialists where appropriate etc., Keep loans current by monitoring risk., Attend to amendments, reviews, credit papers, etc., Active participation in suggesting new product ideas, cross-selling products & marketing all areas of ABSA and Barclays Clients in co-operation with other Private Bankers & both external and internal stakeholders., Provide clients with specialist service through close working relationships with different specialists in the business., Involved with the Customer Value Proposition with Absa Private Bank Marketing division.
• Recruitment consulting, 03/2015-10/2017, Typist/Administrator/Recruitment Consultant, Pursued an opportunity to leverage my skillset in starting a new business., Handle administrative tasks., Manage CVs: Create, format, and amend candidate CVs to ensure they highlight qualifications and experiences effectively., Maintain Database: Capture, update, and maintain candidate information in the database, ensuring accuracy and confidentiality., Type Correspondence: Type general correspondence, including reference letters when needed, ensuring professionalism and accuracy., Support Advertisements: Assist in typing job advertisements as required, ensuring they are clear, concise, and accurately reflect the job requirements., Aid in managing the switchboard, handling incoming calls, and directing them to the appropriate personnel., Maintain a typing speed of 50 words per minute to efficiently handle documentation tasks., Handle Recruitment and Client Interaction: Negotiate contracts with clients, ensuring mutual understanding and agreement on terms and conditions., Advise clients on selecting suitable candidates, considering their requirements and the candidates' qualifications., Interview and assess prospective applicants, creating shortlists of suitable candidates for client consideration., Coordinate and organize interviews and selection events, ensuring a smooth and efficient process., Arrange the advertisement of job vacancies, utilizing various channels to attract suitable candidates., Assist applicants in preparing for interviews, providing guidance and tips to enhance their performance., Build and maintain strong relationships with clients, understanding their needs, and ensuring satisfaction with services provided., Maintain accurate records of candidates and clients in the database, ensuring confidentiality and compliance with data protection regulations., Contribute to Business Development: Identify potential new clients, initiate contact, and engage in activities to acquire their business, expanding the agency's client base., Manage the finances of a medium-sized agency.
• HR Partner South Africa, 10/2017-Current, CEO/Founder, As CEO of HR Partner South Africa, your role encompasses a wide array of strategic, operational, and leadership responsibilities that drive the company's success and uphold its values. Your commitment to excellence in recruitment, learning and development, and coaching is essential to empowering individuals and supporting client businesses effectively., Business is experiencing financial stress due to the economy. Looking at new opportunities., Strategic Leadership and Vision, Business Development and Client Relations, Operational Excellence, People Management and Development, Financial Stewardship, Innovation and Improvement, Community and Industry Engagement