Kasia Ngama
Cape Town
Summary
I am a Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Dependable Team Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Success Professional Consultant
Merchants CX SA- ( Avetta ) Hybrid
Cape Town
11.2023 - Current
- Efficiently handled customer inquiries regarding billing issues, ensuring timely resolution.
- Proactively addressed and resolved billing inaccuracies.
- Handled incoming calls from customers to provide assistance with existing policies or to answer inquiries about new products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Business Operations Coordinator
Medici Internet AG
Cape Town
04.2023 - Current
- Developed dynamic interpersonal skills to ensure successful client interactions and fostered long-term relationships.
- Identified key objectives to re-establish long term plans to meet goals.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Provided exceptional leadership on project development.
- Implemented efficient and successful procedures for resolving time-sensitive issues.
- Provided leadership, direction, and strategic planning for business unit operations.
- Facilitated effective communication and operational efficiency by bridging departmental gaps and acting as a representative for the corporation.
- Provided exceptional service in a multicultural and diverse setting.
Teamlead /Marketing Coordinator
eKomi
Cape Town
02.2023 - Current
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
- Monitored responses to promotional content, adjusting messages to achieve objectives.
- Worked with creative teams to deliver productive marketing campaigns.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Managed work according to tight project timelines and high quality standards.
- Proofread marketing collateral to remedy mistakes in spelling, grammar and syntax.
- Delivered marketing strategy updates to upper-level management.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
Kindle Direct Publishing
Self Employed
Cape Town
05.2020 - Current
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Researched on the target market of readers
- working on kids and adults books
Tailor
self employed
Cape Town
02.2020 - Current
- Completed hems of pants and sleeves according to specifications.
- Adjusted and tailored clothing for proper fit.
- Measured customers for size and recorded measurements for use in alterations.
- Removed stitches from garments to be altered by using rippers or razor blades.
- Repaired garments and corrected construction mistakes by hand-sewing.
Translator
Freelancing
Cape Town
04.2018 - Current
- Identified and corrected punctuation, grammatical, and translation errors while proofreading translations.
- Provided language translation services to clients.
- Achieved precise translations by employing references like dictionaries and thesauruses to identify appropriate terminology and uphold content significance.
- Consulted with specialists in target languages to identify areas requiring improvement.
- Utilized presentations and software programs to clearly deliver messages to audiences.
- Researched industry-specific terminology to accurately transition between languages.
- Facilitated communication for people with limited language proficiency.
- Worked with clients to establish translation requirements and scope.
- Offered verbal document translations for professionals.
- Reviewed and updated translations to conform to contemporary trends and developments.
Content Writer /Customer Review Specialist
eKomi ( The feedback Company)
Cape Town
11.2022 - 01.2023
- Worked closely with writing team and senior creative staff to achieve shared vision.
- Obtained copyrights for completed work using established procedures.
- Performed in-depth research into topics to write clear and accurate copy.
- Interpreted data and insights to inform creative and high-performing writing process.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Provided timely information and work output to supervisors and team members.
- Wrote articles and took pictures or created graphics to publish alongside articles.
- Brainstormed, researched and contributed content ideas that appealed to target audience.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
- Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
Support Engineer
Prop Data
03.2017 - 01.2018
- Provided technical support to customers and internal users via phone, email and remote access tools.
- Evaluated customer feedbacks in order to identify areas needing improvement.
- Repaired damaged hardware components such as motherboards, hard drives or memory modules.
- Researched potential solutions when faced with complex technical problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
Network Security Intern
Bowline Security
Durban
08.2016 - 01.2017
- Determine the most effective way to protect computers, networks, software, data and information systems against any possible attacks
- Perform vulnerability testing, risk analyses and security assessments
- Research security standards, security systems and authentication protocols
- Plan, research and design robust security architectures for any IT project
- Test security solutions using industry standard analysis criteria
- Deliver technical reports and formal papers on test findings
- Provide technical supervision for (and guidance to) a security team
- Define, implement and maintain corporate security policies
- Respond immediately to security-related incidents and provide a thorough post-
- Event analysis
- Update and upgrade security systems as needed
- Made recommendations to improve security procedures and systems.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Audited networks and security systems to identify vulnerabilities.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Protected secure data files and regulated access.
Customer Engineer
CEB Maintenance –Business Connexion
07.2003 - 06.2016
- Fielded customer service requests to aid problem resolution.
- Installed and configured new systems according to customer requirements.
- Performed system backups to protect data from loss or corruption.
- Provided technical assistance for customers troubleshooting problems with hardware and software.
- Resolved customer inquiries regarding system issues in a timely manner.
- Identified opportunities for process improvements within the organization.
Junior IT Support/Technician
Depari Investments cc
Durban
03.2015 - 05.2016
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
Customer Service Consultant
BackBeat Dining
11.2014 - 02.2015
- Answering phone calls and talking to customers regarding the company's products or services
- Offer information and make product or service suggestions based on a customer's needs
- Taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method
- Updating and making changes to customer accounts
Sales Consultant
Apple Istore
08.2013 - 04.2014
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
Sales Consultant
Gem SchoolWear
11.2012 - 02.2013
- Selling uniforms and sportswear
- Reason for leaving company: It was a temp position
Education
CompTia A+ - Technology Education
IT Heroes
Durban04.2015
Diploma - IT Network Management
Varsity College (IIE)
01.2014
Project Management
Alison (Self Empower)
OnlineTeaching English As A Second Language (ESL)
Alison (Self Empower)
OnlineDiploma - French Studies
Alison (Online)
Ridge Park College (High School)
Skills
- Operations Analysis
- Employee Management
- Failure Analysis
- Client Requirements Assessment
- Best Practices Implementation
- Quality Assurance
- Performance Assessments
- Problem-Solving
- Project Management
- Integrity and Honesty
- MS Office
- Client Engagement
- Client rapport
- Telephone Etiquette
- Staffing oversight
- CRM Software
- Billing arrangements
- Software Updates
- Hardware upgrades
- Customer Service
Affiliations
MY CURRENT ACTIVITIES
- I have been doing translation work from 2018 upward
- I have started writing digital books for Amazon Kindle Direct Publishing
- I self taught how to sew clothes
Certification
- Network Management Systems 2015 .CompTia A+
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
afrikaans
Elementary (A2)
A2
swahili
Upper Intermediate (B2)
B2
Timeline
Success Professional Consultant
Merchants CX SA- ( Avetta ) Hybrid
11.2023 - Current
Business Operations Coordinator
Medici Internet AG
04.2023 - Current
Teamlead /Marketing Coordinator
eKomi
02.2023 - Current
Content Writer /Customer Review Specialist
eKomi ( The feedback Company)
11.2022 - 01.2023
Kindle Direct Publishing
Self Employed
05.2020 - Current
Tailor
self employed
02.2020 - Current
Translator
Freelancing
04.2018 - Current
Support Engineer
Prop Data
03.2017 - 01.2018
Network Security Intern
Bowline Security
08.2016 - 01.2017
Junior IT Support/Technician
Depari Investments cc
03.2015 - 05.2016
Customer Service Consultant
BackBeat Dining
11.2014 - 02.2015
Sales Consultant
Apple Istore
08.2013 - 04.2014
Sales Consultant
Gem SchoolWear
11.2012 - 02.2013
Customer Engineer
CEB Maintenance –Business Connexion
07.2003 - 06.2016
CompTia A+ - Technology Education
IT Heroes
Diploma - IT Network Management
Varsity College (IIE)
Project Management
Alison (Self Empower)
Teaching English As A Second Language (ESL)
Alison (Self Empower)
Diploma - French Studies
Alison (Online)
Ridge Park College (High School)
Similar Profiles
Alison PascaleAlison Pascale
Head of Campaign Initiatives at HybridHead of Campaign Initiatives at Hybrid
Cristal MirandaCristal Miranda
Clerk at HybridClerk at Hybrid
Ellie BainEllie Bain
Waitress at HybridWaitress at Hybrid