Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Kashifa Abrahams

Kashifa Abrahams

Strand

Summary

I am a dynamic and results-driven professional with exceptional telephonic

communication skills and a strong ability to engage effectively with clients and

colleagues. Proven track record of resolving issues promptly through active

listening and clear communication. Adept at identifying customer needs and

providing tailored solutions, resulting in improved customer satisfaction and

loyalty. Committed to maintaining a high standard of service and

achieving organizational goals through effective collaboration and problem

solving techniques.

Overview

17
17
years of professional experience

Work History

Theatre Stock Clerk

Busamed Paardevlei Private Hospital
10.2023 - Current
  • Receive, unpack, and verify incoming stock deliveries.
  • Record stock levels and update inventory management systems.
  • Monitor stock levels to ensure critical supplies are always available.
  • Conduct regular stock counts and audits to maintain accurate inventory.
  • Report shortages, damages, or discrepancies to the supervisor.
  • Coordinate with vendors and suppliers to arrange orders and deliveries.
  • Assist with stock requisitions and documentation for theatre productions.
  • Communicate to work effectively with various depoartments.


Ward Administrator

Busamed Paardevlei Private Hospital
03.2019 - 10.2023
  • Manage patient admissions, discharges, and transfers within the ward.
  • Maintain accurate patient records and update databases regularly.
  • Handle ward correspondence, including emails, phone calls, and inquiries.
  • Monitor stock levels of medical supplies and order replenishments when needed.
  • Process patient documentation, including consent forms and insurance paperwork.
  • Assist with billing and invoicing for ward services.
  • Manage complaints and concerns from patients or their families with compassion.
  • Remaining calm and cautious especially when dealing with difficult or frustrated patients.
  • Handling negative feedback ,maintaning composure when faced with complaints.
  • Participate in ward meetings and contribute to improving service delivery.

Receptionist /ER Admissions Clerk

Busamed Paardevlei Private Hospital
04.2015 - 02.2019
  • Greet and assist patients, visitors, and staff upon arrival.
  • Manage phone calls, emails, and in-person inquiries.
  • Register patients and update their personal and medical information.
  • Process patient admissions, transfers, and discharges.
  • Verify insurance details and assist with billing-related queries.
  • Maintain confidentiality and ensure accurate record-keeping.
  • Liaise with doctors, nurses, and other staff to manage patient flow.
  • Report any issues or complaints to the appropriate supervisor.
  • Promote and upsell the hospitals services such as upgraded private suits.
  • Respond promptly to customers via phone or email.


Beauty Consultant

Truworths
01.2008 - 03.2015
  • Provide personalized beauty advice and product recommendations to customers.
  • Assist customers in selecting skincare, makeup, and fragrance products.
  • Demonstrate the proper use and application of beauty products.
  • Build and maintain strong customer relationships to encourage repeat business.
  • Handle customer inquiries, complaints, and returns professionally.
  • Participate in product training sessions to enhance knowledge and skills.

Education

Hogher Certificate in Supply Chain Management

Mancosa South Africa
Cape Town
06-2022

Medical Receptionist - Medical Receptionist

Mediswitch
Cape Town, South Africa
04.2001 -

High School Diploma -

Strand Secondary School
Strand, South Africa
04.2001 -

Skills

  • Proficient with customer support software and basic computer skills ie MS Word, Office, Excel and email etc
  • Strong verbal and written skills
  • Ability to handle high pressure situations and solve customer problems efficiently
  • Understanding and respect for diverse cultures and preferences
  • Willingness to work irregular hours including nights weekends and holidays to accommodate the company's needs

References

Anil Ghilwaja

Pharmacy Manager

Busamed Paardevlei Private Hospital

0786182555


Lorraine Mans

Unit Manager

Busamed Paardevlei Private Hospital

021 8406672


Matthew Ruiters

Hospital Nursing Manager

Busamed Paardevlei Private Hospital

021 8406600


Rochell Williams

Manager

Truworths

Somerset Mall

0877570555

 

Timeline

Theatre Stock Clerk

Busamed Paardevlei Private Hospital
10.2023 - Current

Ward Administrator

Busamed Paardevlei Private Hospital
03.2019 - 10.2023

Receptionist /ER Admissions Clerk

Busamed Paardevlei Private Hospital
04.2015 - 02.2019

Beauty Consultant

Truworths
01.2008 - 03.2015

Medical Receptionist - Medical Receptionist

Mediswitch
04.2001 -

High School Diploma -

Strand Secondary School
04.2001 -

Hogher Certificate in Supply Chain Management

Mancosa South Africa

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Kashifa Abrahams