Kashiefa Friday
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Assistant Teacher
Arcadia Senior Secondary
Cape Town
02.2023 - 11.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored students during quizzes and tests.
Customer Service Representative
Webhelp SA
Cape Town
05.2020 - 12.2020
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server Assistant
Boca West Country Club
Boca Raton, Florida
09.2019 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
Product Developer
Yardley
Cape Town
04.2017 - 09.2019
- Fleshed out product brand identities by identifying markets and specialized updates.
- Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
- Devised brand and product strategies to drive client satisfaction.
- Reviewed products and updates for company quality standards compliance.
- Scheduled production and work-in-progress tracking and reports.
Education
High School Diploma -
Arcadia Senior Secondary
Bonteheuwel Cape Town 01.2011 - 12.2015
N6 - Travel And Tourism
College of Cape Town
01.2018 - 06.2024
Skills
Office administration
Timeline
Assistant Teacher
Arcadia Senior Secondary
02.2023 - 11.2023
Customer Service Representative
Webhelp SA
05.2020 - 12.2020
Server Assistant
Boca West Country Club
09.2019 - 03.2020
N6 - Travel And Tourism
College of Cape Town
01.2018 - 06.2024
Product Developer
Yardley
04.2017 - 09.2019
High School Diploma -
Arcadia Senior Secondary
01.2011 - 12.2015
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