Kashief Ajam

In September 2002 I started my own business in furniture retail called Beds4U-Tokai. I had worked in this business for the previous four years and had earned a reputation as an excellent salesman and store manager. I was therefore rewarded with then opportunity to open my own franchise. Further achievements while running the business include:-

• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Devised processes to boost long-term business success and increase profit levels.
• Determined business plan, mission statement, and vision.
• Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Negotiated supplier contracts to secure competitive pricing for materials and services.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.