Kasheev Inderlall
Account Manager - B2B Business Development
Verulam
Summary
With a robust background in the contact center industry, with significant experience in senior and leadership roles. My strengths in sales, customer service, lead generation, coaching, and development are evident, and my international experience with clients from the UK and US adds valuable perspective.
My focus on results and goal achievement, coupled with my ability to build strong relationships and develop talent, highlights your dedication to leadership through impact, influence, and inspiration. This approach aligns well with modern leadership principles, emphasizing the importance of guiding and motivating teams to exceed their goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Account Manager - B2B Business Development
Talent Force Global
Durban
10.2024 - Current
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
Senior Team Manager
Response BPO
Durban
06.2024 - 08.2024
- Cultivated strong relationships with clients, consistently exceeding their expectations and ensuring repeat business opportunities.
- Optimized resource allocation to ensure timely completion of projects without compromising quality standards.
- Evaluated individual performances objectively, identifying areas of improvement and providing tailored guidance for career growth.
Senior Team Manager
Bespoke International Group
Durban
05.2022 - 05.2024
- Evaluated individual performances objectively, identifying areas of improvement and providing tailored guidance for career growth
- Enhanced team performance by implementing effective communication strategies and promoting collaboration among members
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members
Team Leader
Bespoke International Group
Durban
08.2020 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales And Customer Service Advisor
Bespoke International Group
Durban
06.2019 - 07.2020
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
Tele Sales Agent
Consumer Links SA
Durban
03.2018 - 05.2019
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
Telesales Agent
Cora Call
Durban
03.2016 - 03.2017
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
Telesales Agent
Contact Center International
Durban
01.2015 - 03.2016
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
Cashier/Admin / Stock Take
Kayleigh Fireworks
Durban
12.2014 - 12.2014
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mountview Secondary School
Durban, South Africa 01.2010 - 11.2014
Skills
- Strategic Business Development
- Leadership Development
- Customer Experience Management
- Business Process Outsourcing (BPO)
- Issue Resolution
- Report Preparation
- Problem-Solving
- Team Management
- Operations Management
- Performance Management
- Coaching & Development
- HR Process
- Excellent Communication Skills
- Microsoft Office 365
- Data Analyzing
Certification
Certificate of Excellence, Bespoke International Group, 03/01/23, For your extraordinary service and contributions to your profession. We are delighted in providing this certificate to you for Highest Collection of £349 019,91 MTD.
Accomplishments
- Worked directly with senior management to develop and maintain client requirements
- Manager of the Month March 2023
Additional Information
I consider myself to be a hardworking and diligent person. I am a go-getter who is always willing to learn. I am a mature individual who is proactive and I am extremely trustworthy. I have excellent morals and ethics. I am one that strives for perfection and I am always eager to gain knowledge to develop a certain skill. I always have an attention to detail and I am always focused on completing any task that is given to me. Thank you.
Personal Information
- Criminal Offences: None
- Date of Birth: 07/13/97
- Gender: Male
- Nationality: South African
- Marital Status: Married
Health
Good
Timeline
Account Manager - B2B Business Development
Talent Force Global
10.2024 - Current
Senior Team Manager
Response BPO
06.2024 - 08.2024
Senior Team Manager
Bespoke International Group
05.2022 - 05.2024
Team Leader
Bespoke International Group
08.2020 - 05.2022
Sales And Customer Service Advisor
Bespoke International Group
06.2019 - 07.2020
Tele Sales Agent
Consumer Links SA
03.2018 - 05.2019
Telesales Agent
Cora Call
03.2016 - 03.2017
Telesales Agent
Contact Center International
01.2015 - 03.2016
Cashier/Admin / Stock Take
Kayleigh Fireworks
12.2014 - 12.2014
High School Diploma -
Mountview Secondary School
01.2010 - 11.2014
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