Community & Youth Development Writing & Content Creation Research & Learning Photography & Creative Design Event & Project Planning Travel & Exploration Music & Creative Expression
Kasey Claudal Buyi Marais
Sales Executive - Security Solutions
Durban,KZN
Work Preference
Summary
Results-driven Customer Service and Sales Professional with 4-5 years of experience in high-volume environments. Skilled in managing diverse communication channels and documenting customer interactions to enhance service delivery. Knowledgeable in security protocols and administrative support, with strong capabilities in data entry, database management, and scheduling.
Overview
2
2
Language
2
2
Certification
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Sales and Product Specialist
Doculam
07.2024 - 11.2025
- Spearhead client engagement and solution-based selling across Southern Africa’s security and safety sector.
- Managed a high volume of customer calls and enquiries on a daily basis.
- Contributed to increased sales through effective customer engagement and follow-up.
- Managed key accounts by identifying cross-selling opportunities and customizing proposals based on historical purchasing trends.
- Conducted strategic client expansion through targeted outreach to security companies, resellers, and corporate clients, leading to increased market presence.
- Facilitated product training, demos, and presentations to improve client understanding and drive product adoption.
- Collaborate with internal teams and suppliers to ensure client requirements are met with efficiency and professionalism.
Front Desk Receptionist
Doculam
03.2021 - 07.2024
- Operated centralized switchboard, efficiently routing high volume of incoming calls to appropriate departments.
- Confirmed appointments, maintained accurate client records, and ensured seamless communication via phone, email, and postal mail.
- Confirmed appointments and maintained accurate client records, facilitating seamless communication via phone, email, and postal mail.
- Operated the centralized switchboard, handling a high volume of incoming calls and routing them efficiently.
- Managed multiple administrative tasks while meeting time-sensitive deadlines in fast-paced environment.
- Juggled multiple administrative tasks and met time-sensitive deadlines in a fast-paced environment.
- Protected client and company confidentiality in all interactions and communications.
- Troubleshot basic office equipment issues (printers, copiers) and coordinated service.
Academic Administrator
Richfield Graduate Institute of Technology
11.2014 - 10.2015
- Coordinated distribution of study materials, enabling timely access for learners and ensuring materials were organized.
- Managed daily operations with precision to keep administration running smoothly and deadlines met.
- Boosted school registrations through targeted outreach, savvy promotions, and engaging parent communication.
- Tracked expenses and maintained accurate financial records, supporting overall financial health of the administration.
- Maintained financial health by meticulously tracking expenses and keeping accurate records.
- Administered complaints by listening attentively, resolving issues quickly, and escalating when necessary.
Sales and Customer Service
Spitz Footwear
12.2012 - 06.2013
- Turned casual shoppers into loyal customers through warm service, style know-how, and genuine enthusiasm.
- Managed and maintained relationships with 30+ clients and customer enquiries daily.
- Streamlined store layout through effective restocking and rearranging, creating a stylish and inviting environment for customers.
- Maintained a clean, safe, and welcoming environment where both customers and colleagues felt at home.
- Created eye-catching signage and tags that informed customers and drove purchasing decisions.
- Coordinated with marketing and internal teams to launch new campaigns and initiatives, enhancing customer service beyond the sales floor.
- Kept a sharp eye on promotions and price changes, ensuring every update was reflected accurately and on time.
- Contributed to company growth by consistently meeting and exceeding performance targets in sales and customer service.
Education
NQF Level 2, Automotive And Manufacturing Componen - Automotive Engineering
Toyota South Africa Manufacturing Academy
Durban, South Africa 04.2001 -
HCIT NQF Level 5 Faculty in Media - Information Technology
PC Training And Business College
Durban, South Africa 02.2013 - 06.2014
NQF Level 4, Matric - National Senior Certificate
Mariannridge Secondary
Durban, South Africa 04.2001 -
Skills
Client relationship management
Product demonstrations
Customer assistance
Attention to detail
Problem-solving
Risk management
Time management
Stress management
Self-Motivated
Professional demeanor
Communication
Empathy
Additional Information
Amrith Bikaroo
Technical Manager | Doculam (Pty) Ltd
Cell 078 121 8666
TEl 087 152 3333
amrith@doculam.co.za
Professional Relationship: Manager at Doculam who worked closely with me and can speak to my communication, customer service, work ethic and day-to-day responsibilities.
Certification
Code B Driver’s license (Light Motor Vehicle)
Interests
Interior & Exterior Decor Designing
I’m passionate about both interior and exterior design, the art and science of creating functional, beautiful spaces. While exterior design shapes the look of buildings, interior design focuses on how those spaces feel and function for people. I draw inspiration from nature, art, culture, history, fashion, and personal experiences to create environments that are both practical and aesthetically pleasing.
Research & Curiosity
I have an insatiable curiosity. Whether it’s people, places, or ideas, I want to know the who, what, when, and why. Maybe it’s the journalism in me, but I often find myself happily going down research rabbit holes. Information is my fuel, and deep diving into new topics is where I thrive.
Natural Communicator & creative Writer
I have a natural way with words, and writing comes easily to me. I’ve often been told that my communication style feels warm, engaging, and relatable. Whether I’m crafting an email, telling a story, or simply sparking a conversation, I naturally find a balance between clarity and personality.
The director at my previous company once expressed admiration for the way I write, which affirmed something I’ve heard from many people over the years; I’m easy to talk to, naturally funny when the moment calls for it, and someone people feel comfortable engaging with. I believe my ability to communicate in a way that feels both genuine and approachable is one of my strongest qualities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Websites
Timeline
Sales and Product Specialist
Doculam
07.2024 - 11.2025
Front Desk Receptionist
Doculam
03.2021 - 07.2024
Academic Administrator
Richfield Graduate Institute of Technology
11.2014 - 10.2015
HCIT NQF Level 5 Faculty in Media - Information Technology
PC Training And Business College
02.2013 - 06.2014
Sales and Customer Service
Spitz Footwear
12.2012 - 06.2013
NQF Level 2, Automotive And Manufacturing Componen - Automotive Engineering
Toyota South Africa Manufacturing Academy
04.2001 -
NQF Level 4, Matric - National Senior Certificate
Mariannridge Secondary
04.2001 -