Karyn Graham
Customer Care Representative, Claims Capturer And Assessor
Johannesburg
Summary
I am a self-driven individual with more than 5 years work experience. I am currently pursuing a degree in Education while gaining valuable industry experience as a Customer Care Representative, Claims Capturer, and Assessor. My profession and academic pursuits are closely aligned, as teaching require
a strong focus on serving and supporting students.
Overview
9
9
years of professional experience
2031
2031
years of post-secondary education
2
2
Languages
Work History
Customer Service, Claims Capturer and Assessor
OnePlan
08.2023 - Current
- Assist in fulfillment of customer orders placed in person, via email, online and by telephone
- Addressed customer service enquires quickly and accurately
- Maximize customer satisfaction by resolving service issues promptly
- Responsible for overseeing the entire claims assessment process, including benefit explanation.
- Review claims and assess the value of compensation.
QA Consultant
OnePlan
04.2023 - 07.2023
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system
- Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements
- Listened to call to assure accuracy and not misleading clients
Au Pair
Lauren
01.2020 - 03.2023
- Balanced schedules to provide optimal rest, play and educational periods
- Recorded children's behaviour, food served and medications administered
- Supervised children while parents were on multi-day trips
- Provided healthy meals and snacks to meet children's dietary needs
- Dropped and picked children from school on time in adherence to school rules
Administrator/Secretary
Mashudu
09.2018 - 12.2019
- Scheduled appointments
- Completed daily billing, collections and reporting duties
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members
- Collaborated closely with other managers to smooth and improve office operations
- Set up new files and assigned tracking numbers
- Oversaw day-to-day office operations
QA Consultant
KSS
04.2017 - 08.2018
- Formulated audit reports of gathered data to evaluate performance of process against defined criteria
- Collaborated with research and development teams to implement improved quality assurance processes
- Carried out comprehensive product inspections, assessing end results with detailed blueprints to deliver quality outcomes
- Issued and controlled relevant product documentation, establishing clarity and precision throughout
- Drafted and executed quality assurance policies and procedures to elevate credibility of product and augment process
- Supported timely, quality product release through diligent production analysis and evaluation
- Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements
Au Pair
Janine
01.2016 - 12.2016
- Organised and led age-appropriate activities involving reading, crafts and educational play
- Maintained organised and clean children's areas
- Dropped and picked children from school on time in adherence to school rules
Education
Diploma - Early Childhood Development
Edu-build-Johannesburg
TEFL Certificate - undefined
Teacher Record - Online
01.2020 - 12.2020
Administration -
Online - Johannesburg
01.2016 - 12.2016
Touch Typing course -
EP Computer Training
01.2016 - 12.2016
Outlook course - undefined
EP Computer Training
01.2016 - 12.2016
Secretarial - undefined
EP Training - Johannesburg
01.2016 - 12.2016
Certificate - Pastel accounting
EP Training
01.2016 - 12.2016
Email and powerpoint - undefined
EP Training - Gauteng
01.2016 - 12.2016
Skills
- Child care
- Customer Care
- Secretarial
- Documentation Control
- Administration
- Quality assurance
- Process Improvement
- Claims
Highest Grade Passed
Matric, 2015, 4, Mathematical Literacy, English, Afrikaans, Business Studies, Life Science, History, Life Orientation
Timeline
Customer Service, Claims Capturer and Assessor
OnePlan
08.2023 - Current
QA Consultant
OnePlan
04.2023 - 07.2023
Au Pair
Lauren
01.2020 - 03.2023
TEFL Certificate - undefined
Teacher Record - Online
01.2020 - 12.2020
Administrator/Secretary
Mashudu
09.2018 - 12.2019
QA Consultant
KSS
04.2017 - 08.2018
Au Pair
Janine
01.2016 - 12.2016
Administration -
Online - Johannesburg
01.2016 - 12.2016
Touch Typing course -
EP Computer Training
01.2016 - 12.2016
Outlook course - undefined
EP Computer Training
01.2016 - 12.2016
Secretarial - undefined
EP Training - Johannesburg
01.2016 - 12.2016
Certificate - Pastel accounting
EP Training
01.2016 - 12.2016
Email and powerpoint - undefined
EP Training - Gauteng
01.2016 - 12.2016
Diploma - Early Childhood Development
Edu-build-Johannesburg
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