Karolina Ndapanda Naukushu

REASON FOR LEAVING: Got a permanent job as I was on contract.

• Responsible for coordinating travel itineraries for travellers
• This involves ensuring that all travel arrangements, including flights, accommodations, transportation, and activities, are booked and confirmed
• Communicate with suppliers with hotels, transportation companies, and other suppliers to ensure that all necessary arrangements are made and that any changes or issues are addressed
• Handle inquiries point of contact for travellers who have questions or concerns about their trip
• Able to provide accurate information and resolve any issues that may arise
• Ensure to confirm availability plus convey a tentative itinerary to the respective traveller for approval
• Research on optimal travel alternatives
• Provide customer service: Must provide excellent customer service to travellers, including answering questions, providing recommendations, and addressing any issues or concerns that may arise
• Collect information from travel agents and hotels vendors etc
• Checking the PNR number, confirming the flight if they booked on Amadeus

REASON FOR LEAVING: 8 Month contract

• Handle customer enquiries, answering any questions and queries through online live chats
• Dealing with live chat assists customer with complaints
• Provide support and comprehensive product & service information to customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Assist with placement of orders, cancellations & refunds
• Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
• Go the extra mile to engage customers

REASON FOR LEAVING: Company was liquidated and got rentrenched.

• Responsible for selling and developing customized travel packages based on the client preference
• Handling incoming enquiries from direct clients on Southern and East Africa Destinations
• Working towards a monthly target as a consultant
• Generating sales leads
• Creating & building business relationships with both suppliers and clients
• Handling and to a wide variety of quotation requests
• Monitoring and addressing customer complaints & enquiries
• Knowledge of South Africa Game Reserves
• Namibia - Etosha National Park, Sossusvlei, Okavango Delta, Damaraland, Swakopmund, Opuwo, Himba Culture
• Botswana - Okavango Delta, Chobe National Park, San Bushman, Kgalagadi Transfrontier Park
• Kenya- Masai Culture, Mount Kilimanjaro, Tsavo National Park
• Tanzania -Serengeti National Park, Ngorongoro Kenya
• Providing helpful information to clients to ensure they find the right product/service
• Answer incoming phone calls and respond to client's online enquiry - Closing sales deals
• Suggest suitable travel options that best suit the client' needs
• Inform clients and provide useful travel material such as guides, maps and events
• Reaching the sales and revenue targets
• Resolving any problem that arises regarding the trip for the client
• Providing end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary
• Communication skills and Multitasking
• Preparing client quotations and invoices on Blaze CRM, ZOHO, WETU

REASON FOR LIVING: Contract

• Bookings: Responsible for managing and processing bookings for customers
• This involves ensuring that reservations are accurate and up-to-date, and communicating any changes to customers
• Checking availability of accommodation or transportation on the customer's desired travel dates
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations
• Answering any questions customers might have about the reservation process
• Up-selling, when appropriate, by informing customers of additional services or special packages
• Providing support to customers who may need to amend or cancel a reservation
• Reservation specialists must provide excellent customer service to customers, including answering questions, providing recommendations, and addressing any issues or concerns that may arise

REASON FOR LIVING: Internship

• Front desk guest service was responsible for greeting guests as they arrived at the hotel, providing a warm and welcoming experience
• For checking guests in and out of the hotel, including verifying identification, providing room keys, and processing payments
• Coordinating guests for their day activities & transfers and doing daily courtesy calls to guests
• Responding to incoming & outgoing calls and emails
• Assisting guests to book activities/excursions within Cape Town

REASON FOR LIVING: Further Studies

• Dealt with booking reservations
• Preparing invoices & quotations for group bookings
• Receiving incoming & outgoing calls or emails
• On Site Tour Guide Namibia-Guiding Day Tours for tour groups to points of interest and at the same time providing useful and interesting information in Namibia (Erongo Region)
• The main responsibility is to manage bookings, handle inquiries, and ensure that customer reservations are accurate and up to date
• The main responsibility as a Tour Guide is to provide a safe, informative, and enjoyable experience for customers while leading tours and providing information about the destination

REASON FOR LIVING: Internship

• Responsible for tour planning & building Itineraries for Namibia, Zambia, Zimbabwe & South Africa destinations
• Quotation & Invoicing
• Capturing invoices & receiving Outgoing & incoming emails & calls
• Consult with clients to determine their travel preferences, needs, and interests
• This includes asking questions about their budget, destination preferences, types of activities they enjoy, and any other specific requirements they may have
• Dealing with booking reservations- Availability, Provisional, Confirmations & Cancellations
• Providing advice and assistance to customer service