Karl Mehl
Digital Production Specialist | CMS & ELearning Content | Adobe InDesign | QA & Workflow Management
Cape Town,WC
Summary
Digital production and content specialist with over 10 years’ experience across publishing, e-commerce and digital education environments. Experienced in typesetting, CMS management, academic content digitisation, quality assurance processes and workflow coordination. Proven track record collaborating with developers, academic teams and production departments to deliver high-quality print and digital learning materials including eBooks and interactive content.
Overview
21
21
years of professional experience
2
2
Certifications
1
1
Language
Work History
Layout Team Lead / Digital Production Lead
EDGE Education (Pty) Ltd
01.2019 - 01.2026
- Managing the Quality Assurance (QA) process for digital and print outputs
- Mentoring, coaching and upskilling team members while managing workflows and resolving production issues
- Capturing and preparing content across various platforms for print and digital outputs
- Staff management and coordination of team deliverables
- Ensuring system and production issues are escalated to the relevant departments and resolved
- Screening prospective candidate CVs and assisting with the interview process
- Performance management including one-month, mid-year and annual appraisals
- Facilitating the full eBook production and delivery process
- Resolving day-to-day operational issues within the team
- Recruitment and ensuring correct staffing levels in terms of capacity and skill sets
- Approving and managing staff leave
- Performing additional duties requested by the Layout Specialist
- Collaborating with developers, academic managers and content teams to deliver high-quality digital learning materials
Layout Designer / Digital Content Specialist
EDGE Education (Pty) Ltd
01.2015 - 01.2019
- Typesetting and layout using Adobe InDesign and CMS systems
- Managing digital content uploads and file management
- Supporting UCT MBChB Pathology online learning projects
- Logging system issues with developers using JIRA and testing fixes
Buyer Assistant
Takealot.com / Kalahari.com
01.2014 - 01.2015
- Managing supplier relationships, purchase orders and product data accuracy
- Handling customer queries through Zendesk
Product Content & Category Data Specialist
Kalahari.com
01.2013 - 01.2014
- Managing product listings, data enrichment and HTML formatting
Customer Service Representative
Kalahari.com
01.2011 - 01.2013
- Handling high-volume customer support and order queries
Position: Municipal Area Manager - Ward 64 COCT
Independent Electoral Commission (IEC)
01.2011 - 07.2011
- Recruited, managed, and supervised up to 80 electoral staff, including interviewing, onboarding, and performance tracking.
- Secured and coordinated voting stations, including lease agreements, surveys, and milestone compliance.
- Oversaw logistical distribution and replenishment of election materials, ensuring smooth operations at all voting stations.
- Acted as primary liaison between Registration Supervisors/Presiding Officers and local Electoral Commission offices.
- Troubleshot and resolved on-site issues during registration/election events.
- Maintained accurate records, including staff details, attendance, contracts, and all electoral documentation.
Quality Assessor (QA) /Operations Supervisor
Mortgage Point Bond Originators
07.2008 - 12.2008
- Monitored and quality-assessed calls to ensure compliance and prevent misleading client interactions.
- Trained, coached, and mentored new and existing agents to enhance performance and service standards.
- Assisted in the recruitment and onboarding of new staff.
- Collaborated with the Floor Manager on daily, weekly, and monthly reporting, including performance metrics and statistics.
- Supervised a team of up to 32 agents, ensuring productivity and adherence to company standards.
Customer Service Representative
Direct Axis
06.2005 - 11.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Completed inbound telephonic loan applications and outbound legal contract calls.
- Soft-sold Customer Protection Plans (CPP) to clients, addressing objections and declined loan appeals.
- Supervised a team of up to 25 agents after completing a Team Leader course.
- Conducted quality assessments (QA), providing coaching and mentoring to improve agent performance.
- Assisted with banking operations, reconciliations, and EFT processing for client funds.
- Handled administrative duties, including verifying FICA documents and ensuring KYC compliance.
- Monitored calls, service levels, and completed benchmark sheets to track team performance.
Education
Grade 12 -
South Peninsula Secondary School
ACLOM – Applied Computer Literacy & Office Management - undefined
UNISA
Adobe InDesign Custom Course - undefined
The Training Centre
01-2018
Leadership Development Programme - undefined
EDGE Education
01-2022
Skills
Adobe InDesign (Typesetting & Layout)
Digital Publishing & eBook Production
Content Management Systems (CMS)
Academic Content Digitisation
Quality Assurance (QA)
Workflow & Project Coordination
Digital Asset Management
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Basic HTML & digital content formatting
Certification
Adobe InDesign Custom Course
Timeline
Leadership
02-2026
Layout Team Lead / Digital Production Lead
EDGE Education (Pty) Ltd
01.2019 - 01.2026
Adobe InDesign Custom Course
05-2018
Layout Designer / Digital Content Specialist
EDGE Education (Pty) Ltd
01.2015 - 01.2019
Buyer Assistant
Takealot.com / Kalahari.com
01.2014 - 01.2015
Product Content & Category Data Specialist
Kalahari.com
01.2013 - 01.2014
Position: Municipal Area Manager - Ward 64 COCT
Independent Electoral Commission (IEC)
01.2011 - 07.2011
Customer Service Representative
Kalahari.com
01.2011 - 01.2013
Quality Assessor (QA) /Operations Supervisor
Mortgage Point Bond Originators
07.2008 - 12.2008
Customer Service Representative
Direct Axis
06.2005 - 11.2008
ACLOM – Applied Computer Literacy & Office Management - undefined
UNISA
Adobe InDesign Custom Course - undefined
The Training Centre
Leadership Development Programme - undefined
EDGE Education
Grade 12 -
South Peninsula Secondary School
Section name
Driver’s Licence: Code B