Karl Mehl
Cape Town
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Key Account Administrator & Growth Consultant
Feelgood Health Natural Wholesalers
Cape Town
08.2026 - Current
- Manage wholesale customer accounts, enquiries, quotations, order follow-ups and ongoing customer relationships across retail and online channels.
- Coordinated customer communications, promotional offers, pricing updates, and account administration via telephone, email, and WhatsApp to enhance customer engagement.
- Administer Amazon Vendor Central purchase orders, shipment documentation, advance shipment notices (ASNs), courier bookings and delivery follow-ups.
- Manage Takealot Seller Portal operational tasks, including stock monitoring, distribution-centre replenishment, inbound exceptions, Returns and product availability.
- Reviewed sales and stock reports to determine replenishment needs, identify slow-moving inventory, and optimise marketplace performance.
- Support product listings, image updates, catalogue corrections and promotional submissions across online marketplaces.
- Maintained customer and order records using CRM (Blu-Wave), Sage Accounting, and Shopify, collaborating with internal teams to resolve issues efficiently.
Layout Team Lead / Digital Production Lead
EDGE Education (Pty) Ltd
Cape Town
01.2019 - 02.2026
- Managing the Quality Assurance (QA) process for digital and print outputs
- Facilitated eBook production and delivery process, ensuring timely completion and adherence to quality standards
- Collaborating with developers, academic managers and content teams to deliver high-quality digital learning materials
- Mentored, coached and upskilled team members while managing workflows and resolving production issues to enhance team capability
- Managing staffing processes to ensure team effectiveness and coordination of team deliverables
- Coordinated recruitment efforts to attract qualified candidates, ensuring optimal staffing levels aligned with project requirements
- Screening prospective candidate CVs and assisting with the interview process
- Performance management including one-month, mid-year and annual appraisals
- Resolving day-to-day operational issues within the team
- Ensuring system and production issues are escalated to the relevant departments and resolved
- Approving and managing staff leave
- Executed additional duties assigned by the Layout Specialist.
- Collaborating with developers, academic managers and content teams to deliver high-quality digital learning materials
Layout Designer
EDGE Education (Pty) Ltd
Cape Town
08.2015 - 01.2019
- Designed layouts and typeset content using Adobe InDesign and CMS systems to enhance visual presentation
- Coordinated digital content uploads and managed files to ensure seamless access and organisation
- Documented and reported system issues in JIRA, collaborating with developers to test and resolve fixes
- Supporting UCT MBChB Pathology online learning projects
Buyer Assistant
Takealot.com / Kalahari.com
Cape Town
01.2014 - 07.2015
- Negotiated contracts with suppliers, focusing on terms of payment, delivery schedules, and quality standards.
- Developed and maintained strong relationships with suppliers to secure the best prices and quality.
- Managed supplier relationships and purchase orders, ensuring product data accuracy
- Executed buyer directives for purchases and resolved issues with deliveries, pricing, or item quality.
- Resolved customer queries through Zendesk, enhancing customer satisfaction
Product Content & Category Data Specialist
Kalahari.com
Cape Town
01.2013 - 01.2014
- Managed all existing product information, ensuring accuracy and consistency across categories.
- Consistently achieved targets related to product data accuracy, site presentation, and supplier coordination.
- Enriched product data by sourcing missing images, descriptions, specifications, and HTML coding.
- Edited and enhanced product images for the website and prepared products for campaigns and promotions.
- Populated load sheets with new product information from category managers and suppliers, ensuring timely updates for accurate product listings.
- Tested and verified product data on the database after new product loads and ongoing enhancements.
- Retrieved and analysed product and supplier reports from SQL Server for decision-making.
- Produced daily, weekly, and monthly reports on service levels and PO cancellations to support data-driven decision-making.
- Liaised with suppliers and internal teams to resolve stock discrepancies, PO cancellations, and delays.
- Ensured updated stock files were received and reported any discrepancies to suppliers and management.
- Resolved customer queries for tech products, including laptops, cellular devices, photography, and audiovisual equipment, enhancing customer satisfaction.
- Assisted Category Managers with product branding on site (Product Detail Pages).
Customer Service Representative
Kalahari.com
Cape Town
01.2011 - 01.2013
- Managed high volumes of inbound calls and conducted outbound calls to customers.
- Responded to customer inquiries via email and CRM systems, providing timely and accurate information.
- Delivered excellent customer service by assisting with payments, providing product information, and resolving eBook technical issues.
- Handled customer complaints, offering solutions and follow-up to ensure resolution.
- Identified and assessed customer needs to enhance satisfaction and foster lasting relationships.
- Consistently met personal and team call handling and service targets.
- Coordinated order processing, pick-and-pack operations, dispatch, and returns, ensuring smooth customer experiences.
- Liaised with internal departments, including warehouse and logistics, to efficiently resolve product-related queries and track orders.
- Provided accurate, complete information using appropriate tools and methods.
- Demonstrated proactive approach by identifying opportunities to enhance customer engagement. to go the extra mile to engage customers and enhance satisfaction.
Position: Municipal Area Manager - Ward 64 COCT
Independent Electoral Commission (IEC)
Cape Town
03.2010 - 09.2010
- Secured and coordinated voting stations, ensuring compliance with lease agreements, surveys, and milestones for operational readiness.
- Oversaw distribution and replenishment of election materials, facilitating uninterrupted operations at all voting stations.
- Recruited, managed, and supervised up to 80 electoral staff, streamlining onboarding and enhancing performance tracking processes.
- Acted as primary liaison between Registration Supervisors/Presiding Officers and local Electoral Commission offices.
- Troubleshot and resolved on-site issues during registration/election events.
- Maintained accurate records, including staff details, attendance, contracts, and all electoral documentation.
Quality Assessor (QA) /Operations Supervisor
Mortgage Point Bond Originators
Cape Town
07.2008 - 12.2008
- Supervised team of up to 32 agents, driving adherence to standards and maintaining high productivity levels.
- Monitored and quality-assessed calls to ensure compliance, enhancing client trust and interaction quality.
- Trained, coached, and mentored new and existing agents to enhance performance and service standards.
- Collaborated with Floor Manager on reporting, analysing performance metrics to identify trends and inform strategy.
- Assisted in the recruitment and onboarding of new staff.
Customer Service Representative
Direct Axis Financial Services
Cape Town
06.2005 - 07.2008
- Facilitated sales of Customer Protection Plans (CPP) to clients, addressing objections and assisting with declined loan appeals.
- Completed inbound telephonic loan applications and outbound legal contract calls.
- Conducted quality assessments (QA) and delivered mentoring and coaching to enhance agent performance.
- Monitored calls and service levels, compiling benchmark sheets to evaluate and improve team performance.
- Supervised a team of up to 25 agents after completing a Team Leader course.
- Assisted with banking operations, reconciliations, and EFT processing of client funds.
- Performed administrative duties, including verifying FICA documents and ensuring KYC compliance.
- Left position following company restructuring and personal relocation.
Education
Leadership Development Programme -
EDGE Education Academy
Cape Town01-2022
Adobe InDesign Custom Course -
The Training Centre
Cape Town01-2018
ACLOM – Applied Computer Literacy & Office Management -
UNISA
Johannesburg03-2001
Grade 12 -
South Peninsula Secondary School
Cape Town11-2000
Skills
Accomplished Key Account Administrator & Growth Consultant with extensive experience in managing wholesale customer accounts and enhancing client relationships across retail and online channels Demonstrates expertise in quality assurance, workflow coordination, and digital asset management, with a proven track record of improving operational efficiency and team performance Adept at leveraging skills in customer relationship management, product management, and stakeholder engagement to drive business growth Recognised for strong analytical thinking, problem-solving abilities, and effective leadership in diverse roles within the e-commerce and education sectors Career goals include further advancing expertise in account administration and expanding leadership responsibilities to foster organisational success
- Customer relationship management
- Supplier coordination
- Order administration
- Inventory management
Certification
2018-05 Adobe InDesign Custom Course, 2026-02 Leadership
Additional Information
Languages: English & Afrikaans
References
References available upon request, in accordance with the Protection of Personal Information Act (POPIA).
Timeline
Key Account Administrator & Growth Consultant
Feelgood Health Natural Wholesalers
08.2026 - Current
Layout Team Lead / Digital Production Lead
EDGE Education (Pty) Ltd
01.2019 - 02.2026
Layout Designer
EDGE Education (Pty) Ltd
08.2015 - 01.2019
Buyer Assistant
Takealot.com / Kalahari.com
01.2014 - 07.2015
Product Content & Category Data Specialist
Kalahari.com
01.2013 - 01.2014
Customer Service Representative
Kalahari.com
01.2011 - 01.2013
Position: Municipal Area Manager - Ward 64 COCT
Independent Electoral Commission (IEC)
03.2010 - 09.2010
Quality Assessor (QA) /Operations Supervisor
Mortgage Point Bond Originators
07.2008 - 12.2008
Customer Service Representative
Direct Axis Financial Services
06.2005 - 07.2008
Leadership Development Programme -
EDGE Education Academy
Adobe InDesign Custom Course -
The Training Centre
ACLOM – Applied Computer Literacy & Office Management -
UNISA
Grade 12 -
South Peninsula Secondary School