Karin Jansen
Administration
Bloemfontein
Summary
Proven Administrative Manager with a track record of enhancing office efficiency and customer satisfaction at Jonker Paneelkloppers. Excelled in relationship building and office administration, leveraging Microsoft Office Suite and multitasking abilities to streamline operations and foster a positive work environment. Achieved significant improvements in administrative processes, demonstrating a keen attention to detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Jonker Paneelkloppers
Bloemfontein
01.2024 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Assistant Manager
Amaza Panelbeaters
Welkom
06.2020 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Receptionist
Precision Panelbeaters
Welkom
10.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Uitkoms C.V.O
Hoopstad, South Africa 04.2001 -
Skills
Microsoft Office Suite
Organization and Multitasking
Office Administration
Relationship Building
Account Reconciliation
Quickbooks
Microsoft Office
Administrative Management
Multitasking Abilities
Attention to Detail
Administrative background
Customer Satisfaction Evaluation
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Administrative Manager
Jonker Paneelkloppers
01.2024 - Current
Assistant Manager
Amaza Panelbeaters
06.2020 - 12.2023
Receptionist
Precision Panelbeaters
10.2018 - 06.2020
High School Diploma -
Uitkoms C.V.O
04.2001 -