Karimanzira Shepherd
Cape Town
Summary
Dynamic and detail-oriented professional with experience at Mint Hotel Rosebank, excelling in customer service and strong multitasking abilities. Recognized for enhancing guest satisfaction through attentive service and maintaining cleanliness. Proficient in order taking and cash handling, consistently delivering prompt and efficient service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Waiter
Mint Hotel Rosebank
Cape Town
06.2016 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Housekeeper
Pick And Pay Store
Cape Town
06.2010 - 06.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor - Waiter
School of Hospitality
Pretoria 04.2015
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Professional appearance
- Cash handling
Languages
English
Upper intermediate (B2)
Xhosa
Intermediate (B1)
Zulu
Intermediate (B1)
Reference
The Manager
Mr Ncube
+2768487971
Mrs Moyo
+27680063187
Timeline
Waiter
Mint Hotel Rosebank
06.2016 - Current
Housekeeper
Pick And Pay Store
06.2010 - 06.2015
Bachelor - Waiter
School of Hospitality