Karien Saincic
National Business Development Executive
Hartbeespoort,NW
Summary
Dynamic National Business Development Executive with a proven track record at Servest Group, excelling in lead generation and relationship building. Achieved top performer status by negotiating profitable contracts and enhancing customer satisfaction. Expert in CRM platforms, leveraging data to optimize sales strategies while delivering exceptional service and fostering long-term client partnerships.
Overview
13
13
years of professional experience
Work History
National Business Development Executive
Servest Group
05.2022 - Current
- Build strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicate directly with customers and partners to build strong business networks and relationships.
- Develop customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiate client contracts and agreements to cultivate profitable business transactions.
- Leverage CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provide exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Manage a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conduct competitor analysis surveys to identify gaps in the market and capitalize on untapped opportunities.
- Negotiate prices, terms of sales and service agreements.
- Build relationships with customers and community to promote long term business growth.
- Attend monthly sales meetings and quarterly sales training.
- Identify new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieve or exceeded company-defined sales quotas.
Sales & Marketing
Sanicare
06.2021 - 04.2022
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Branch Executive
Servest Group
03.2015 - 05.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Representative
Bidvest Steiner
01.2012 - 09.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
No Degree - Sales Training
Mercuri Global
Gauteng 04.2001 -
High School Diploma -
Rob Ferreira High School
White River 04.2001 -
Skills
Business development
Customer relationship management
Lead generation
Sales and marketing
Relationship building
Customer service
Relationship building and management
Negotiations
CRM platforms
Team leadership
Excellent listening skills
Team collaboration
Research
Sales presentations
Salesforce management
Cold calling
Timeline
National Business Development Executive
Servest Group
05.2022 - Current
Sales & Marketing
Sanicare
06.2021 - 04.2022
Branch Executive
Servest Group
03.2015 - 05.2021
Sales Representative
Bidvest Steiner
01.2012 - 09.2014
No Degree - Sales Training
Mercuri Global
04.2001 -
High School Diploma -
Rob Ferreira High School
04.2001 -