Karien Kannemeyer
Practice Manager
EManzimtoti
Summary
Experienced Practice Manager and Administrative Team Leader with over 20 years of experience in the medical and legal sectors. Skilled in practice administration, debtor management, patient relations, and team leadership. Proven ability to manage call centre operations, administrative teams, and patient accounts while maintaining high standards of professionalism and confidentiality. Strong communicator who works effectively with patients, specialists, and management.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Practice Manager
Dr P Naran & Dr A Kurian Cardiologists
07.2022 - Current
- Responsible for the overall management and administration of a busy cardiology practice.
- Managing the daily operations of the practice and administrative staff
- Scheduling appointments, procedures, and theatre bookings
- Liaising with hospitals, specialists, and nurse managers
- Handling patient complaints and queries professionally
- Managing staff leave, HR documentation, and contracts
- Coordinating with bookkeepers regarding staff salaries and updates
- Obtaining medical aid authorisations and handling accounts queries
- Managing doctors’ diaries, meetings, and on-call schedules
Team Leader – Debtors Department
Pathcare Vermaak Pathologists
10.2010 - 06.2022
- Led teams responsible for debtor management and patient account queries.
- Key Responsibilities
- Supervising two debtor teams and managing call centre operations
- Handling patient queries, complaints, and account disputes
- Managing email communications for patient and corporate accounts
- Liaising with external debt collection companies
- Communicating with senior management and providing feedback
- Supporting staff with operational queries and problem resolution
- Handling confidential patient and financial information
Receptionist & Billing Clerk
Dr Kilian Nienaber
03.2010 - 09.2010
- Managing front desk and patient reception
- Outlined primary duties and tasks
- Booking appointments and coordinating specialist referrals
- Preparing and submitting medical aid claims
- Handling patient billing and payments
- Filing patient records and maintaining documentation
- Assisting patients with queries and account issues
Personal Assistant & Debtors Clerk
Viljoen Attorneys
01.2003 - 02.2010
- Providing administrative and personal assistant support to management
- Outlined key duties in administrative support role
- Communicating with clients regarding outstanding accounts
- Preparing and typing legal documentation
- Scheduling meetings and coordinating client communications
- Key Responsibilities
Education
Matric -
01-2002
Completed in 2002
Skills
Practice & Office Management
Medical Administration
Debtors & Accounts Management
Patient relations
Patient Communication
Team leadership
Medical Aid Authorizations
Scheduling & Diary Management
Administrative Systems & Documentation
Patient information handling
GOODX
SKYLIMS
SYSPRO
PMO
Microsoft Office (Word, Excel, PowerPoint)
Fast typing speed
Adaptability to change
Accuracy and precision
Data organization
Data verification
Error correction
Data entry
Staff assistance
Typing [number] wpm
Error verification
Problem-solving
References
Available on request.
Personal Profile
- Highly organised and dependable
- Strong interpersonal and communication skills
- Able to work effectively under pressure
- Committed to professionalism and confidentiality
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager - Dr P Naran & Dr A Kurian Cardiologists
07.2022 - Current
Team Leader – Debtors Department - Pathcare Vermaak Pathologists
10.2010 - 06.2022
Receptionist & Billing Clerk - Dr Kilian Nienaber
03.2010 - 09.2010
Personal Assistant & Debtors Clerk - Viljoen Attorneys
01.2003 - 02.2010
Voortrekkerhoogte High School - Matric,