Tour Plan
Karen Sian Tasara
Intermediate Sales Specialist
Summary
Results-driven sales specialist with expertise in client communication and complaint resolution, enhancing customer satisfaction. Proven ability to manage bookings and coordinate travel itineraries effectively.
Overview
9
9
years of professional experience
Work History
Intermediate Sales Specialist
Amazing Africa
12.2025 - 06.2026
- Understanding and Operating Company quoting systems and other travel related programs
- Ability to prioritize, plan and meet deadlines
- effective communication internally and externally
- Be professional and offer high service levels at all times
- Emergency phone duties
- Do various quotation for agents
- Obtain and where possible negotiate rates
- Ensure these rates are sent to be loaded in the operating system
- Use preferred suppliers
- Ensure and get to visit the preferred suppliers and get to know the product
- Put in place and manage provisional bookings
- Run all aspects of tours within budget
- Produce guide manuals and ensure a smooth operation of tours
- Ensure agents information and tour information correspond
- Assist with the handling of complaints by gathering feedback from suppliers, guides, etc
- Assist with management and training of Junior consultants
- Be on the constant lookout for new venues and activities
- Take responsibility of tour aspects being run
- Do necessary admin in order for Accounts department to do their part on your tours
- Meet given targets
- Create invoices for agents and keep track of payments of the tour
- Proofread marketing material sent by agent for promotion of the tour
- Double check guides booked for the tour
- Request sales update on groups from the agents, get the final booking numbers and ensure we have all the information for the tour to run
Reservation Agent
Blue Safari Seychelles
03.2024 - 11.2024
- Managed guest reservations and inquiries, ensuring accurate booking details and customer satisfaction.
- Assisted customers in selecting travel packages, enhancing their overall experience and trip planning.
- Coordinated with hospitality teams to confirm accommodation arrangements, ensuring seamless guest arrivals.
- Utilized reservation software to track bookings and cancellations, maintaining up-to-date inventory records.
- Front desk duties when needed
- Phone duty
- Resolved guest concerns and issues promptly, fostering positive customer relations and feedback.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Coordinated with transportation and accommodation providers to manage bookings during peak seasons without overbooking.
Travel Specialist
C4 Photo Safaris
01.2017 - 02.2024
- Coordinated travel itineraries, ensuring seamless logistics and enhancing client satisfaction.
- Developed customized travel packages, aligning client preferences with unique photographic opportunities.
- Managed client communications, providing timely updates and fostering strong relationships.
- Trained and mentored junior staff, improving team efficiency and enhancing service standards.
- Utilized booking software to streamline reservations, optimizing operational workflows and reducing errors.
- Collaborated with local guides and vendors to enhance travel experiences and ensure quality service.
- Resolved client inquiries and issues, demonstrating strong problem-solving skills and commitment to service excellence.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Collaborated with team members to create unique travel experiences tailored to client preferences.
- Managed complex multi destination itineraries with precision, ensuring smooth transitions between destinations for travelers.
Education
Bachelor of Commerce (Hons) - Tourism Management
University of Pretoria
Pretoria, South Africa 04.2001 -
Bachelor of Commerce - Human Resources Management
University of Pretoria
Pretoria, South Africa 04.2001 -
Skills
Client communication
Booking management
Travel itinerary coordination
Quotation preparation
Rate negotiation
Supplier relationship management
Customer satisfaction enhancement
Complaint resolution
Team collaboration
Budget management
Invoice creation
Guest relations
Emergency response
Sales target achievement
Marketing material proofreading
Tour management
Logistics coordination
Transportation coordination
Accommodation arrangement
Software
WETU
Opera
Safari Portal
TripClip
Booking Owl
Timeline
Intermediate Sales Specialist
Amazing Africa
12.2025 - 06.2026
Reservation Agent
Blue Safari Seychelles
03.2024 - 11.2024
Travel Specialist
C4 Photo Safaris
01.2017 - 02.2024
Bachelor of Commerce (Hons) - Tourism Management
University of Pretoria
04.2001 -
Bachelor of Commerce - Human Resources Management
University of Pretoria
04.2001 -