Karen Z
Pretoria,Gauteng
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Overview
20
20
years of professional experience
Work history
Patient care manager
Presbyterian Church in Ireland
Newcastle, Northern Ireland
2020.12 - 2024.12
- Developed efficient patient care plans through collaboration with healthcare professionals.
- Established effective communication channels to enhance interdepartmental operations.
- Built relationships with families, fostering trust and maintaining open communication lines.
- Introduced streamlined administrative processes, significantly boosting staff productivity.
Insurance claims assessor
The Warranty Group
Forest of Dean, England
2004.08 - 2017.10
- Evaluated medical records to verify injury related claims.
- Managed complex insurance claims to ensure fairness in all processes and decisions.
- Provided excellent customer service to maintain client relationships.
- Maintained transparency and equity across operations.
- Ensured accurate documentation, resulting in streamlined claim processing.
- Trained junior assessors, enhancing team performance and productivity.
Skills
- Proactive with a positive outlook
- Effective communication
- Customer-centric approach
- Business efficiency improvement
- Emotional intelligence
- Supportive environment creation
- Trustworthiness
- Respectful
Timeline
Patient care manager
Presbyterian Church in Ireland
2020.12 - 2024.12
Insurance claims assessor
The Warranty Group
2004.08 - 2017.10