Karen Van Zyl
Pretoria,South Africa
Summary
Driven and proactive team player committed to providing accurate and timely office administrative support. Demonstrates developed time management and communication skills to complete tasks and projects within deadlines.
Organised and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player. Committed to helping provide positive, productive working environments through comprehensive administrative support.
Adapts easily to changing needs and analytically approaches diverse administrative issues.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Organised and dependable with 21 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Office administrator
Unicorn Insurance Brokers
Pretoria, Gauteng
08.2024 - Current
- Provided claims administrative support both Personal Lines and Commercial Lines
- Assisting clients in the processing of claims ensuring that claims are registered timeously and settlement is within the prescribed turn around time.
- Processing of Policy Amendments, Cancellations, Renewals and general queries
- Resolved customer queries promptly for improved client satisfaction.
- Maintained clean and organised workspace
- Providing Administration support to the Director
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed database to maintain updated records and accuracy.
- Resolved disputes with policyholders, ensuring customer satisfaction.
- Maintained stringent confidentiality whilst dealing with personal information of customers.
- Regularly updated claim status to keep all parties informed during the entire process.
- Managed a high volume of phone calls and emails, providing exceptional customer service throughout the claim process.
- Prioritised urgent cases to ensure prompt attention and action when required.
- Improved claims processing efficiency by streamlining administrative procedures.
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Managed claims received from third parties
- Uploaded claims data to facilitate production of accurate reports and analysis.
- Pursued recovery of clients.
Claims administrator
Williams Maree
Pretoria, South Africa
03.2023 - 08.2024
- Processed high volumes of insurance claims..
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Improved claims processing efficiency by streamlining administrative procedures.
- Resolved disputes with policy holders
- Prioritised urgent cases to ensure prompt attention and action when required.
- Maintained stringent confidentiality whilst dealing with personal information of clients
- Achieved high level of process adherence by meticulously following company guidelines.
- Utilised company systems proficiently, tracking every detail related to each case efficiently and accurately.
- Managed a high volume of phone calls and emails, providing exceptional customer service throughout the claim process.
- Collaborated effectively with various departments to expedite the claim settlement process.
- Facilitated smooth running of operations through effective management of back-end processes.
- Handled Personal and Commercial Lines claims from notification through to settlement.
- Managed Third Party Recoveries and Liability Claims on behalf of Third Parties
- Elevated claims experience for clients through regular communication with clients during the claims process.
- Processed accurate and timely insurance applications, updates and claims.
Insurance administration clerk
Perspective Advisory
Johannesburg, Gauteng
08.2020 - 09.2022
- Processed high volumes of policy renewals for seamless continuation of coverage.
- Established strong relationships with clients through efficient query handling and dispute resolution.
- Conducted regular audits on policy files to ensure compliance with industry regulations and standards.
- Expedited resolution of claim disputes, leading to increased policyholder trust.
- Facilitated effective communication between underwriters and clients for expedient claim settlements.
- Administered insurance applications, ensuring rapid turnaround times for clients seeking coverage initiation or changes.
- Handled sensitive customer information with utmost discretion and confidentiality, maintaining trust and integrity within the company.
- Improved client satisfaction by accurately processing insurance claims.
- Achieved streamlined communication with colleagues through diligent documentation management.
- Ensured accurate record keeping, improving overall operational efficiency.
- Maintained exceptional service levels with consistent attention to detail in administrative tasks.
- Enhanced efficiency in office operations by meticulously organising policy records.
- Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
- Modified, updated and processed existing [Type] policies, ensuring complete accuracy.
- Checked documentation for accuracy and validity on internal office systems, maintaining confidentiality.
- Processed and recorded new policies and claims within the prescribed turn around time.
Insurance clerk
Direct Financial Planning
Pretoria, Gauteng
01.2018 - 07.2020
- Processed claims for efficient customer service.
- Negotiated claim settlements with policyholders, ensuring fairness and satisfaction.
- Provided detailed information about insurance policies to prospective clients.
- Handled queries from clients, providing prompt responses.
- Coordinated closely with underwriters for accurate policy issuance.
- Ensured compliance with all regulatory requirements in processing insurance applications.
- Followed up on lapsed policies, ensuring continuity of coverage for clients.
- Carried out administrative tasks efficiently, maintaining an organised work environment.
- Maintained strong relationships with existing clients through regular communication and excellent service delivery.
- Updated database regularly for accurate record keeping.
- Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
- Checked documentation for accuracy and validity on internal offices system, maintaining confidentiality.
- Processed and recorded new policies and claims.
Education
Certificate of Higher Education -
Hillview High School
Pretoria, Gauteng 01.1985 - 12.1990
Short Term Insurance Personal Lines (32 Credits) -
Inseta
PretoriaShort Term Insurance Commercial Lines (32 Credits) -
Inseta
Pretoria, GautengRE5 -
Moonstone
PretoriaSkills
- Confidentiality assurance
- Records management proficiency
- Efficient note taking
- Office coordination
- Knowledge of administrative procedures
- Email correspondence mastery
- Task completion focus
- Professional etiquette upholding
- Document control expertise
- Administrative support excellence
- Results oriented approach
- Customer relations mastery
- Filing systems knowledge
- Data entry speed
- Microsoft Office Suite
- Database management
- Data Entry
- Microsoft Excel
- Telephone etiquette
- Customer service experience
- Strong communication
- Filing system maintenance
- Customer Service
- Product knowledge
- Attention to Detail
Languages
English
Proficient (C2)
Afrikaans
Intermediate
Affiliations
- Cooking
- Reading
- Animal Rescue Centres
References
References available upon request.
Timeline
Office administrator
Unicorn Insurance Brokers
08.2024 - Current
Claims administrator
Williams Maree
03.2023 - 08.2024
Insurance administration clerk
Perspective Advisory
08.2020 - 09.2022
Insurance clerk
Direct Financial Planning
01.2018 - 07.2020
Certificate of Higher Education -
Hillview High School
01.1985 - 12.1990
Short Term Insurance Personal Lines (32 Credits) -
Inseta
Short Term Insurance Commercial Lines (32 Credits) -
Inseta
RE5 -
Moonstone
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