Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Karen Ruthanam

Durban,KwaZulu-Natal

Summary

About me:

I am a simple person, who is optimistic, funny, friendly and helpful. I enjoy outdoor activities as-well as spending time with my family but when it comes to a work career I will be on point, if a task is given to me, I will ensure that the task is completed even if it requires extra time, I enjoy tough problems which can challenge me to find suitable solutions. I like learning and attaining new skills, I'm good at communication and business-related matters, my objective is to gain experience and enhance my knowledge and capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Call Center Quality Analyst

OutworX
Durban
05.2022 - 03.2024
  • Championed a culture of continuous improvement, inspiring agents to strive for excellence in their interactions with customers.
  • Maintained detailed records of quality evaluations, providing valuable insights for ongoing performance reviews and improvement initiatives.
  • Collaborated with management to develop targeted coaching plans, resulting in higher agent performance levels.
  • Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.

Inbound Call Center Agent

CCI South Africa
Durban
09.2021 - 03.2022

Education

Bachelor of Education in Foundation Phase Teaching - Education

University of South Africa
Durban, South Africa
01.2024 - Current

TEFL Universal

Skills

  • Relationship Building

  • Inbound Phone Call Management

  • Building rapport

  • Problem-Solving

  • Multitasking

  • Report Analysis

  • Team Collaboration

  • Relationship Building

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft SharePoint

Timeline

Bachelor of Education in Foundation Phase Teaching - Education

University of South Africa
01.2024 - Current

Call Center Quality Analyst

OutworX
05.2022 - 03.2024

Inbound Call Center Agent

CCI South Africa
09.2021 - 03.2022

TEFL Universal
Karen Ruthanam