Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Karen Roman

Store Manager
Cape Town,WC

Summary

Dynamic Store Manager at Aura Water with a proven track record in customer service management and team development. Expert in inventory control and employee training, enhancing store performance and customer satisfaction. Recognized for fostering a collaborative environment and implementing effective solutions to improve operational efficiency. Committed to promoting a positive shopping experience.

Overview

16
16
years of professional experience

Work History

Store Manager

Aura Water
Cape Town
05.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Wellness Assistant

Clicks Zevenwatch
12.2016 - 10.2021
  • Promoted healthy lifestyle changes by leading group exercise classes and workshops on stress management techniques.
  • Enhanced client wellness by conducting comprehensive health assessments and personalized fitness plans.
  • Developed strong rapport with clients by actively listening to concerns, providing empathetic guidance and solutions.
  • Conducted informative presentations on various wellness topics at local organizations or community centers to increase public awareness about the importance of preventive care.
  • Continuously updated professional knowledge by attending workshops, conferences, and online courses to stay current on industry trends and best practices.

Supervisor

Asara Wine Estate
02.2010 - 05.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Picker

Clicks Warehouse
01.2009 - 01.2010
  • Pulled orders quickly to maintain demanding productivity goals.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

No Degree - NQF 1 Mixed Farming

Sustainability Institute
Cape Town, South Africa
04.2001 -

No Degree - Intermediate Computer Course

Eersteriver Training Centre
Cape Town, South Africa
04.2001 -

No Degree - Secretarial Course .Certificate

Eersteriver Training Centre
Cape Town, South Africa
04.2001 -

No Degree - Certificate, Life Skills Bridging Course Level 4

Sustainability Institute
Cape Town, South Africa
04.2001 -

Skills

Customer service management

Timeline

Store Manager

Aura Water
05.2022 - Current

Wellness Assistant

Clicks Zevenwatch
12.2016 - 10.2021

Supervisor

Asara Wine Estate
02.2010 - 05.2011

Picker

Clicks Warehouse
01.2009 - 01.2010

No Degree - NQF 1 Mixed Farming

Sustainability Institute
04.2001 -

No Degree - Intermediate Computer Course

Eersteriver Training Centre
04.2001 -

No Degree - Secretarial Course .Certificate

Eersteriver Training Centre
04.2001 -

No Degree - Certificate, Life Skills Bridging Course Level 4

Sustainability Institute
04.2001 -

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Karen RomanStore Manager