Karen Mbatha
Soweto
Summary
Dedicated Assistant Manager skilled in delivering exceptional customer experiences and resolving escalated complaints. Monitors staff performance to ensure adherence to company standards and promotes a positive work environment. Cultivates strong relationships with customers to enhance loyalty and satisfaction.
Motivated professional with varied experience across customer-facing roles. Demonstrates adaptability and initiative in training and managing teams effectively. Eager to contribute to organisational success through collaboration and a commitment to high-quality service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Truffles on the park
Sandton
02.2026 - I currently work here
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
Restaurant Operations Manager
The Edge
Brynston
07.2024 - 12.2025
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Ran operations successfully according to industry best practices and owner standards.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Guaranteed compliance with food safety procedures and quality control guidelines.
The Capital Hotels
Sandton
03.2019 - 03.2021
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Education
Occupational Health And Safety: Hospitality
The Hotel Academy
07-2023
Guests Experience : Hospitality
The Hotel Academy
07-2023
Food Hygiene And Safety For Work Place : Hospitality
The Hotel Academy
07-2023
Skills
- Staff training
- Performance management
- Customer service
- Inventory management
- Conflict resolution
- Revenue growth
- Team leadership
- Operational compliance
- Strategic planning
- Quality control
- Excellent communication
- Customer relationship building
- Leadership proficiency
Timeline
Assistant Manager
Truffles on the park
02.2026 - I currently work here
Restaurant Operations Manager
The Edge
07.2024 - 12.2025
The Capital Hotels
03.2019 - 03.2021
Occupational Health And Safety: Hospitality
The Hotel Academy
Guests Experience : Hospitality
The Hotel Academy
Food Hygiene And Safety For Work Place : Hospitality
The Hotel Academy