Summary
Overview
Work History
Education
Skills
Timeline
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Karen Malatji

Treasury Billing Specialist Senior
Katlehong,Gauteng

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Efficient Customer Care professional with 2 years of experience performing various accounts receivable functions. Superior familiarity with claims procedures, collections techniques and customer query resolution. Enthusiastic Debtor's controller eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of reconciling, payment allocation as well as invoicing and training in debtors related SAGE 300 processes. Motivated to learn, grow and excel in financial management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
12
12
years of post-secondary education
3
3
Languages

Work History

Treasury Billing Specialist Senior

Affinity Health
Benoni, Gauteng
10.2021 - Current
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked with Group Schemes department and assisted group schemes agents to properly apply customer remittances.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Produced, distributed and tracked more than 15 monthly invoices for Group Medical Insurance business.
  • Promoted consistent accuracy of billing information by reconciling 8 group accounts monthly.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Generated financial statements and reports detailing accounts receivable status
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Executed billing tasks and recorded information in company databases.

Treasury Billing Specialist

Affinity Health
Benoni, Gauteng
02.2021 - 10.2021
  • Prepared variety of different written communications, reports and documents.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with account reviews and preparation for account reviews.
  • Prepared and posted financial journal entries using technically relevant software.
  • Drafted financial reports to support comprehensive investigations.
  • Accepted and processed account payments.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained excellent attendance record, consistently arriving to work on time.

Customer Care Agent

Affinity health
Benoni, Gauteng
03.2017 - 02.2021
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Assisted call-in customers with questions and orders.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Education

CIMA Advanced Diploma in Management Accounting - CIMA

IBTC (International Business Training College)
Sandton
03.2021 - 02.2022

Bachelor of Accounting Science - Accounting

UNISA
Pretoria
01.2017 - 11.2019

Bachelor of Accounting - Accounting

University of Johannesburg
Johannesburg
01.2014 - 12.2016

No Degree - Regulatory Examination 5

Moonstone
Sandton
09.2020 - 09.2020

High School Diploma -

Germiston High School
Germiston
01.2009 - 12.2013

Skills

    Account reconciliation processes

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Timeline

Treasury Billing Specialist Senior

Affinity Health
10.2021 - Current

CIMA Advanced Diploma in Management Accounting - CIMA

IBTC (International Business Training College)
03.2021 - 02.2022

Treasury Billing Specialist

Affinity Health
02.2021 - 10.2021

No Degree - Regulatory Examination 5

Moonstone
09.2020 - 09.2020

Customer Care Agent

Affinity health
03.2017 - 02.2021

Bachelor of Accounting Science - Accounting

UNISA
01.2017 - 11.2019

Bachelor of Accounting - Accounting

University of Johannesburg
01.2014 - 12.2016

High School Diploma -

Germiston High School
01.2009 - 12.2013
Karen MalatjiTreasury Billing Specialist Senior