Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Technology Skills
Certification
Work Availability
Work Preference
Quote
Software
Languages
Interests
Timeline
Hi, I’m

Karen Joubert

Customer Service Specialist
Kariega,South Africa
Karen Joubert

Summary

Solutions-driven Remote Customer Support Specialist with 10+ years of experience supporting global clients. Skilled in remote communication, CRM systems, Slack, and workflow automation via Zapier. Adept at thriving in fast-paced digital environments with a fully equipped home office and high-speed internet connectivity. Passionate about delivering proactive service, solving complex issues creatively, and collaborating across time zones.

Overview

23
years of professional experience

Work History

Self-Employed
Kariega

Sales and Marketing Specialist
01.2024 - Current

Job overview

  • Delivered remote customer consultations across digital platforms, increasing client satisfaction by 25%.
  • Implemented fast-response service systems using Slack and Zapier to enhance workflow efficiency.
  • Engaged with a global community through live webinars, boosting digital product engagement.
  • Analyzed customer behaviors using AI tools to develop digital products, leading to a 95% satisfaction rating and a 25% sales increase.
  • Provided high-quality customer consultations, assisting in product selection, resolving inquiries, and ensuring repeat business.
  • Mastered customer psychology to enhance engagement and optimize marketing strategies.
  • Implemented fast-response customer service systems, improving resolution times and boosting retention rates.
  • Engaged with a global community of 37,000+ members, facilitating weekly webinars and discussions to exchange insights on digital product innovation and market trends.

Elder Nest Retreat
Kariega

Operations & Care Excellence Manager
01.2015 - 11.2023

Job overview

  • Led remote and in-person operations for a caregiving team, achieving 95% family satisfaction.
  • Resolved escalated concerns empathetically and implemented new remote workflows.
  • Designed personalized care solutions, showcasing adaptability in fluctuating circumstances and strengthening client trust.
  • Provided emotional support and guidance, demonstrating sensitivity to customer needs while resolving escalated concerns.
  • Implemented efficiency-driven administrative workflows, reducing response times and improving client engagement.
  • Accomplished multiple tasks within established timeframes.

Fun4PartyAnimals
Roodepoort Gauteng

Franchise Marketing & Operations Coordinator
01.2009 - 12.2014

Job overview

  • Managed high volumes of customer interactions, swiftly resolving issues and enhancing overall customer satisfaction.
  • Trained and supervised teams to improve service quality and conflict resolution strategies.
  • Promoted services proactively, identifying upselling opportunities and driving revenue growth.
  • Utilized fast and effective communication, handling inquiries across phone, email, and live chat platforms.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Coordinated logistics activities, including transportation arrangements, warehousing solutions, and customs clearance documentation.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Quest Staffing Solutions
Roodepoort Gauteng

Call Centre Representative
01.2007 - 12.2008

Job overview

  • ▪ Handled customer support, assisting clients with loan applications, eligibility checks, and account management.
  • Provided rapid, high-quality resolutions, ensuring a first-call resolution success rate.
  • Managed stress-resistant interactions, remaining professional and proactive in high-pressure situations.
  • Leveraged persuasive communication, cross-selling financial products while maintaining compliance.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

ABSA Home Loans
Pretoria

Administrative Clerk
06.2002 - 12.2002

Job overview

  • ▪ Reviewed and processed loan applications with accuracy and efficiency.
  • Ensured compliance with banking regulations, reducing processing errors.
  • Coordinated with loan officers and underwriters to facilitate smooth approvals.
  • Entered data into the system and updated customer contacts with information to keep records current.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Ensured compliance with internal policies, conducted regular audits of office supplies, and initiated the reordering process.

Quest Staffing Solutions

Call Centre Representative
01.2002 - 06.2002

Job overview

  • Managed high-volume inbound and outbound calls, swiftly resolving loan-related inquiries with professionalism.
  • Adapted quickly to customer emotions, providing psychologically sensitive responses to difficult situations.
  • Resolved complex issues in fluctuating circumstances, ensuring seamless customer experiences.
  • Implemented persuasive communication strategies, driving customer retention and product promotion.

Education

Facebook Ads And Marketing

Some College (No Degree) from Marketing
01-2024

University Overview

Content Marketing

Some College (No Degree) from Social Media Marketing
01-2024

University Overview

Higher Certificate in Supply Chain Management

Some College (No Degree) from Supply Chain Management
01-2021

University Overview

Logistics Management And Order Processing

Some College (No Degree) from Logistics Management
01-2020

University Overview

Hoerskool Wonderboom

High School Diploma
01-2001

University Overview

Skills

  • Remote Customer Support
  • Live Chat Support
  • CRM Systems
  • Slack Communication
  • Workflow Automation
  • E-commerce Customer Support
  • Troubleshooting and Escalation Management
  • Team Collaboration
  • Google Workspace
  • Intercom
  • Trello

Websites

Personal Information

Personal Information

Title: Remote Customer Support Specialist

Driven by integrity and human connection, I am a Remote Customer Service Specialist who brings authenticity, empathy and excellence to every interaction. With a passion for continuous learning, I adapt my communication style to meet diverse needs and create meaningful customer experiences. I thrive in dynamic, remote environments where independent problem-solving, deep listening, and proactive care build lasting loyalty. Guided by ethics, curiosity, and compassion, I am committed to elevating every customer touchpoint while supporting a culture of trust, growth, and service excellence.

Technology Skills

Technology Skills
  • Slack
  • Zapier
  • CRM Systems
  • Google Workspace
  • Intercom (Familiarity)
  • Trello

Certification

  • Supply Chain Management, IMM Graduate School - 03/2021 -04/2022
  • Logistics Management , Damelin Correspondences Colledge, 04/11/2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Flexible work hoursWork-life balanceCareer advancementHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programsStock Options / Equity / Profit Sharing

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

HubSpot Service Hub

Salesforce Service Cloud

Zendesk

Languages

English
Advanced (C1)

Interests

Designing Digital Products

Reading books to gain knowledge

Timeline

Sales and Marketing Specialist
Self-Employed
01.2024 - Current
Operations & Care Excellence Manager
Elder Nest Retreat
01.2015 - 11.2023
Franchise Marketing & Operations Coordinator
Fun4PartyAnimals
01.2009 - 12.2014
Call Centre Representative
Quest Staffing Solutions
01.2007 - 12.2008
Administrative Clerk
ABSA Home Loans
06.2002 - 12.2002
Call Centre Representative
Quest Staffing Solutions
01.2002 - 06.2002
Facebook Ads And Marketing
Some College (No Degree) from Marketing
Content Marketing
Some College (No Degree) from Social Media Marketing
Higher Certificate in Supply Chain Management
Some College (No Degree) from Supply Chain Management
Logistics Management And Order Processing
Some College (No Degree) from Logistics Management
Hoerskool Wonderboom
High School Diploma

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Karen JoubertCustomer Service Specialist