Karen Jordaan

• Developed and implemented new strategies and policies in collaboration with executive team to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Build financially sustainable relationships with key stakeholders.
• Oversee and direct business operations – Finance, HR, IT, Data Privacy, Legal and Governance functions.
• Finance: Oversee preparation of annual budget and financial statements and present to governance boards; ensure effective controls are in place to minimize financial risk and support sustainability objectives.
• HR: Build and implement internal policies to increase team cohesion and productivity; evaluate employee performance, develop skills plan and refined organizational structure to consolidate, streamline and delineate necessary functions
• IT and Data Privacy: Implement online tools and infrastructure to improve collaboration, efficiency and security; comply with regulatory data privacy requirements.
• Legal and Governance: Prepare risk matrix, oversee internal audit and take on role of Compliance Officer.
• Increased income by 35%, returning Institute to profitable financial position.

• Managed daily operations of bureau de change network, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Built key stakeholder relationships with partners such as Western Union and MasterCard.
• Acted as Compliance Officer, accountable for adherence to all relevant Governmental, Regulatory and Company Laws.
• Grew money transfer revenue by 23%.

• Gap year to take on family responsibilities.
• Took on 3 lecturing opportunities in marketing and brand management.
• Improved understanding of online marketing environment.

• Designed regional strategies and objectives to maximize revenue and sales objectives in 21 countries.
• Plan, execute, manage and measure all elements of business strategy with focus on business development and network growth.
• Developed and maintained influential relationships with industry stakeholders, representing company at all levels.
• Participated in relevant fora (including World Bank and Regulatory)
• Managed regional office, including HR, media relations, social responsibility and corporate governance.

• Alignment of Africa marketing strategy with global brand direction, and delivery of marketing plan both at Pan – African and regional/country level.
• Spearheaded market research in 5 key African markets per annum to identify branding opportunities, cement strategies and sustain loyal customer base.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns, including 3 seasonal campaigns per annum and sponsorships.
• Improved brand awareness by 5% in key markets in Africa.