Karen Howard

• Managed inventory control, cash control, and store opening and closing procedures.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
• Ordering and receiving of merchandise
• Handling of cash and cash-ups
• All HR duties
• Organizing and co-ordination of golf days
• Keeping Time sheets updated and capturing and scheduling of all Playmore Golf requirements
• In-store sales
• Marketing
• Debtors & Creditors

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team.
• Managed key accounts
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Raising delivery notes and invoices
• Handled and co-ordinated transport and delivery schedules
• Debtor management
• All admin related duties
• Quoting customers
• Attended industry events and conventions to expand sales opportunities.

All admin related to the Directors business

Handled all personal admin of the Director

Weekly Wages

Fleet management of 53 vehicles - including accident reports

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Answered high volume of phone calls and email inquiries.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Created and managed office systems to efficiently deal with documentation.