Karen Harrison

Volunteered in the Literacy programme for grade 4's

• Represented organization positively and professionally while providing community with much-needed services.

• Skilled at working independently and collaboratively in a team environment.
• Present advise as the scholars transition from Junior school to Senior school.
• Content is video driven with conversations around the video,
• Work together with a partner

• Developed personalized treatment plans based on client assessments and therapeutic goals.
• Facilitated individual and group therapy sessions to enhance emotional well-being.
• Monitored client progress and adjusted therapeutic techniques as needed.
• Implemented evidence-based practices to improve therapeutic outcomes effectively.
• Maintained accurate documentation of client sessions, treatment plans, and progress reports.
• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Documented patient information, treatment plans, and patient responses.

• Developed and implemented efficient operational processes to streamline business functions.
• Managed vendor relationships to ensure timely delivery of products and services.
• Oversaw financial planning, budgeting, and cash flow management to drive profitability.
• Trained and mentored staff to enhance performance and improve customer service standards.
• Established quality control measures to maintain high product standards and reduce waste.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.