Karen Botha
ADMINISTRATOR
City of Tshwane,Gauteng
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AS PA ASSISTANT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work History
PA ASSISTANT
REBOUND LEGAL AND FORENSICS
GAUTENG PRETORIA
07.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Call Center Agent
MIT MAK MPOTORS
City of Tshwane
10.2020 - 07.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Assistant
COALMINE ENGINEEREING AMAZONES RESTAURANT AND ONEILL COTAGE GAME LODGE
MIDDELBURG GROBLERSDAL
01.2000 - 06.2020
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Coordinated appointments with medical professionals.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Facilitated transportation to and from appointments.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Personal Assistant to the Managing Director
PROWELD ENGINEERING AND RICO ENGINEERING
WITBANK, SOUTH AFRICA MPHUMELANGA
02.1992 - 08.2002
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Working with 50 plus workers.
- Also do Tax enquiries type of documents and invoices and orders and salary preparation every month end petty cash and stationary for office.
Representative
SANTAMBANK / BANKFIN
WITBANK, SOUTH AFRICA
02.1986 - 01.1992
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Managed inventory to provide customers with access to products in high demand.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
High School Diploma -
DR MALAN
MEYERTON 01.1980 - 12.1984
Skills
Company guidelines and procedures
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
PA ASSISTANT
REBOUND LEGAL AND FORENSICS
07.2022 - Current
Customer Service Call Center Agent
MIT MAK MPOTORS
10.2020 - 07.2022
Personal Assistant
COALMINE ENGINEEREING AMAZONES RESTAURANT AND ONEILL COTAGE GAME LODGE
01.2000 - 06.2020
Personal Assistant to the Managing Director
PROWELD ENGINEERING AND RICO ENGINEERING
02.1992 - 08.2002
Representative
SANTAMBANK / BANKFIN
02.1986 - 01.1992
High School Diploma -
DR MALAN
01.1980 - 12.1984
Similar Profiles
Crystal Dee MasonCrystal Dee Mason
Manager, Learning Experience Design at Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)Manager, Learning Experience Design at Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)
David BergstromDavid Bergstrom
Physical Therapist at Rebound Physical TherapyPhysical Therapist at Rebound Physical Therapy
Joel D. KeyserJoel D. Keyser
Policy Group Member at Roots & ReboundPolicy Group Member at Roots & Rebound