Overview
Work History
Education
Timeline
Generic

KARABO TEMPLE RAPETSE RKT MOREMEDI

Kirkney, PRETORIA

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Call Centre Consultant

Cell C
04.2021 - Current
  • Customer Service
  • Handling of telephonic queries
  • Resolving and escalating of queries
  • Logging the nature and outcome of calls on the
  • System
  • Resolving of Customer’s complaints

Area Sales Manager

08.2017 - 03.2021
  • Reason for leaving : Resigned Company : 365Onpoint, Recruit/train/coach and manage sales reps
  • Ensuring of trade standards as per ongoing sales merchandising objectives
  • Monitoring of sales to ensure sales target are achieved
  • Developing alternative strategies to increase sales
  • Effectively managing customer (All Channels)
  • Management of admin and trade deadlines/feedback
  • Identifying of ranging and distribution gaps
  • Control and management of promotional execution
  • Manage principal/supplier objectives and KPI’s
  • In-store Audits/KPI measurements of sales reps
  • Identifying and evaluating competitor strategies
  • Customer management by communicating B2Bs to KAM’s/ DC buyers/Cat man/Ops managers
  • Drive ad-hoc promotions to increase sales
  • Manage promotional activities by facilitating the
  • Implementation of promotion grids, planning and communicating promotional activities to field force to ensuring all promotional activities have been implemented and maintained.

Team Sales Leader

Pernod Ricard
06.2015 - 07.2017
  • Reason for leaving : Career Move, Roots Sales and Merchandising (, Recruiting/training and coaching of all new reps
  • Allocating areas by ensure that all reps have a minimum required number of outlets signed
  • Induction process of newly appointed reps
  • Performance management of reps in assigned territory
  • Disciplinary management of sales reps where required
  • Issuing and monitoring of company assets
  • Sending feedback to management and reporting on status of reps in assigned region on a continuous basis
  • Provide detailed planning by objectives for each sales rep and ensure the implementation thereof
  • Identifying and evaluating competitor strategies
  • Developing and maintaining of relationships with key stakeholders, distributers, customers etc
  • Implement and maintain sales strategies to achieve sales targerts

Field Manager

Smollan
04.2011 - 05.2015
  • Reason for leaving : Resigned (Career Move), Recruitment and training of new merchandiser
  • Succession planning and performance management of merchandisers
  • Ensuring appropriate levels of management and
  • Accountability, motivating, delegating and empower appropriately to enable display creativity and Initiative
  • Manage promotional activities – facilitating the
  • Implementation of promotion grids by communicating promotional activities to field force to ensuring all promotional activities have been implemented and maintained
  • Achieve POP objectives – Ensuring store-specific planograms and category flows are implemented and maintained
  • Providing feedback to suppliers with regards to forward share changes and in-store wins
  • Effective and efficient achievement of sales targets by communicating sales target to the field force
  • Monitoring of sales to ensure sales target are achieved
  • Developing alternative strategies to increase sales
  • Drive ad-hoc promotions to increase sales
  • Control Expenses
  • Monitoring and controlling of cell phone, fuel, overtime of staff, travel of staff and training expenses of staff
  • Pro-active operational excellence – managing the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation and continuously monitoring of service delivery
  • Highly effective business trade insights and execution
  • Identifying and acting on new business opportunities, monitoring and evaluating new innovations

Sales Representative

British American Tobacco
07.2010 - 03.2011
  • Services existing accounts, obtains orders, and daily work schedule to call on customers
  • Taking Full responsibility of customer order
  • Establishing of new customers
  • Managing customer’s credit limit, stock quantities, limitations, future dated orders & special orders
  • Resolving customer complaints by investigating
  • Problems; developing solutions and preparing reports
  • Making trade recommendations to management
  • Delivering products directly to the outlets were necessary
  • Monitors competition by gathering current market information on pricing and new products and merchandising techniques
  • Taking full responsibility of customer invoice and payments
  • Debt management were applicable during cash sales.

Call Centre Consultant

Channel Life
01.2007 - 12.2007
  • Selling long-short term insurance
  • Cold calling of customer to explain and promote
  • The products, Reason for leaving : Resigned (to further studies)

Education

Certificate in Sales & Marketing - undefined

01.2017 - 04.2018

Diploma - Information Technology

UNISA
01.2008 - 04.2010

collected : Inbound call centre handling - undefined

P.C Training & Business College

Grade 12 - undefined

Rand Tutorial College, Cornerstone College

Call Centre Certificate - undefined

Timeline

Call Centre Consultant

Cell C
04.2021 - Current

Area Sales Manager

08.2017 - 03.2021

Certificate in Sales & Marketing - undefined

01.2017 - 04.2018

Team Sales Leader

Pernod Ricard
06.2015 - 07.2017

Field Manager

Smollan
04.2011 - 05.2015

Sales Representative

British American Tobacco
07.2010 - 03.2011

Diploma - Information Technology

UNISA
01.2008 - 04.2010

Call Centre Consultant

Channel Life
01.2007 - 12.2007

collected : Inbound call centre handling - undefined

P.C Training & Business College

Grade 12 - undefined

Rand Tutorial College, Cornerstone College

Call Centre Certificate - undefined

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