Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Karabo Ordell Mpheroane

Administrative Assistant
Pretoria,Gauteng

Summary

Organised and efficient Administrative Assistant with 2 years of experience with strong communication and multitasking skills, seeking to leverage my passion for customer service and administrative support & communication. Known for my attention to detail and ability to learn quickly, I am eager to contribute to a dynamic work environment while gaining hands-on experience in managing daily operations and client interactions

Overview

2
2
years of professional experience
1
1

Veterinary Welfare

1
1

English

Work History

Appointment Setter(Remote)

Kg Short Stay
08.2023 - 06.2024
  • Set appointments with salespeople and potential customers.
  • Managed a multi-line phone system, including handling both inbound and outbound calls. Assisted clients with billing inquiries and transactions over the phone.
  • Provided administrative support to team members, including tasks such as copying, faxing, document organisation, and schedule management.
  • Used CRM software to accurately track progress on appointment setting goals and analyse trends for continuous improvement.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Prioritised tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Retail Assistant

Foschini
01.2023 - 08.2023


  • Collaborated with the marketing team to organise and execute successful seasonal sales campaigns.
  • Used POS system to process sales, returns, online orders and gift card activations
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Veterinary welfare Administrator & Volunteer

Cluny Animal Trust & Agricultural Research Council
06.2021 - 06.2023


  • Assisted with surgical preparation, anaesthesia administration and post-operative patient monitoring and recovery.
  • Streamlined operations in a large veterinary retail pharmacy by assisting with product scanning, merchandise labeling, and stock room organization.
  • Conducted daily rounds to observe and document the condition of animals.
  • Supported a team of 10 staff members by managing their calendars and meeting schedules
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.

Education

Higher Certificate - Veterinary Welfare

University of South Africa
Pretoria
10.2021

Skills

Pharmacy Finance Support

Certification

Certificate in Veterinary Welfare

Timeline

Appointment Setter(Remote)

Kg Short Stay
08.2023 - 06.2024

Retail Assistant

Foschini
01.2023 - 08.2023

Veterinary welfare Administrator & Volunteer

Cluny Animal Trust & Agricultural Research Council
06.2021 - 06.2023

Higher Certificate - Veterinary Welfare

University of South Africa

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Karabo Ordell MpheroaneAdministrative Assistant