Karabo Ordell Mpheroane
Administrative Assistant
Pretoria,Gauteng
Summary
Organised and efficient Administrative Assistant with 2 years of experience with strong communication and multitasking skills, seeking to leverage my passion for customer service and administrative support & communication. Known for my attention to detail and ability to learn quickly, I am eager to contribute to a dynamic work environment while gaining hands-on experience in managing daily operations and client interactions
Overview
2
2
years of professional experience
1
1
Veterinary Welfare
1
1
English
Work History
Appointment Setter(Remote)
Kg Short Stay
08.2023 - 06.2024
- Set appointments with salespeople and potential customers.
- Managed a multi-line phone system, including handling both inbound and outbound calls. Assisted clients with billing inquiries and transactions over the phone.
- Provided administrative support to team members, including tasks such as copying, faxing, document organisation, and schedule management.
- Used CRM software to accurately track progress on appointment setting goals and analyse trends for continuous improvement.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Prioritised tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Retail Assistant
Foschini
01.2023 - 08.2023
- Collaborated with the marketing team to organise and execute successful seasonal sales campaigns.
- Used POS system to process sales, returns, online orders and gift card activations
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Veterinary welfare Administrator & Volunteer
Cluny Animal Trust & Agricultural Research Council
06.2021 - 06.2023
- Assisted with surgical preparation, anaesthesia administration and post-operative patient monitoring and recovery.
- Streamlined operations in a large veterinary retail pharmacy by assisting with product scanning, merchandise labeling, and stock room organization.
- Conducted daily rounds to observe and document the condition of animals.
- Supported a team of 10 staff members by managing their calendars and meeting schedules
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Education
Higher Certificate - Veterinary Welfare
University of South Africa
Pretoria 10.2021
Skills
Pharmacy Finance Support
Microsoft Office Suite
Data entry
Google Calendar
Google Workspace
Vendor Management
Sales Analysis
Salesforce
Trello
Animal Health care
Pre- and Post-operation care
Medical terminology
Customer Service
Problem-solving
Attention to detail
Record-keeping and file management
Calendar management
Certification
Certificate in Veterinary Welfare
Timeline
Appointment Setter(Remote)
Kg Short Stay
08.2023 - 06.2024
Retail Assistant
Foschini
01.2023 - 08.2023
Veterinary welfare Administrator & Volunteer
Cluny Animal Trust & Agricultural Research Council
06.2021 - 06.2023
Higher Certificate - Veterinary Welfare
University of South Africa