Microsoft Office Suite
Hi, I’m
Karabo Makama
Sales
Pretoria,GP
Summary
Driven and versatile professional with a proven track record in sales, technical support, and team leadership. Recently completed a Diploma in Supply Chain Management and Logistics, equipped with in-depth knowledge of supply chain operations and inventory management. Adept at fostering exceptional customer experiences, solving complex challenges, and leading teams to exceed performance targets. Passionate about leveraging analytical skills and a results-driven mindset to contribute to organizational success in a fast-paced, innovative environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
years of professional experience
5
Languages
Work History
Computer Mania
Sales Associate & Trainee Technician
10.2023 - Current
Job overview
- Delivered expert technical support and troubleshooting, achieving a 90% first-contact resolution rate for customer issues
- Played a key role in driving product sales through strategic upselling and cross-selling, resulting in an increase in revenue
- Built strong customer relationships by understanding needs and providing tailored solutions, enhancing customer loyalty
- Assisted in product merchandising and stock management to ensure a seamless in-store experience
- Continuously updated knowledge of IT products and emerging technologies to provide informed recommendations to customers
BT Games
Assistant Manager
10.2022 - 10.2023
Job overview
- Spearheaded daily operations, including inventory management, team coordination, and customer service excellence, leading the store to exceed monthly sales targets
- Streamlined workflows and implemented innovative sales strategies, boosting team efficiency and overall revenue
- Delivered exceptional customer service, maintaining a 95% satisfaction rate by addressing concerns and resolving issues promptly
- Trained and mentored new staff members, fostering a cohesive and motivated team environment
- Managed cash handling processes, ensuring 100% accuracy in financial reporting
Education
Rosebank CollegePretoria
Diploma from Supply Chain Management and Logistics
University Overview
- Acquired comprehensive knowledge of supply chain operations, logistics planning, and inventory management.
- Developed expertise in analyzing supply chain workflows and optimizing processes for efficiency.
- Completed coursework in procurement, distribution strategies, and business communication.
- Gained hands-on experience through practical projects focused on real-world logistics challenges
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Software
Fincon
Timeline
Sales Associate & Trainee Technician
Computer Mania
10.2023 - Current
Assistant Manager
BT Games
10.2022 - 10.2023
Rosebank College
Diploma from Supply Chain Management and Logistics
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