SAP Client 100
Karabo Love Mpofu
Parts Sales Person
Middelburg
Summary
Dynamic Parts Sales Representative with extensive product knowledge and a goal-oriented mindset, honed at Barloworld Equipment. Proven track record in expediting order processing and enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in supply chain coordination, ensuring timely fulfillment of customer needs while maintaining a clean and organized workspace.
Professional sales expert with extensive experience in parts and components, ready to deliver exceptional service and support. Known for results-driven approach, consistently meeting and exceeding customer expectations. Collaborative team player who adapts quickly to changing demands, showcasing skills in product knowledge and customer relationship management.
Overview
8
8
years of professional experience
Work History
Parts Sales Representative
Barloworld Equipment
06.2023 - Current
- Assisted customers in finding appropriate parts promptly.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reduced wait times for customers by expediting order processing and delivery schedules.
- Provided exceptional customer service through active listening, empathizing with issues, and offering effective solutions promptly.
- Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Parts Counter Sales Person
Bell Equipment
09.2021 - 05.2023
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops and mining customers for use in earthmoving equipment.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Assisted management with forecasting future inventory needs based on historical sales data.
Parts Storeman
Bell Equipment
07.2019 - 08.2021
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
Parts Trainee
Bell Equipment
04.2017 - 06.2019
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
Education
No Degree - Automotive Repair And Maintanance
Mpumalanga Regional Training Trust
Witbank 04.2001 -
No Degree - Automotive Repair And Maintanance
Mpumalanga Reginal Training Trust
Witbank 04.2001 -
No Degree - Grade 12
Eastdene Combined School
Middelburg 04.2001 -
Skills
Teamwork orientation
Supply chain coordination
Product knowledge expertise
Pricing strategy
Customer needs assessment
Goal-oriented mindset
Technical aptitude
Problem-solving skills
Software
Microsoft office
Parts Manuals
Timeline
Parts Sales Representative
Barloworld Equipment
06.2023 - Current
Parts Counter Sales Person
Bell Equipment
09.2021 - 05.2023
Parts Storeman
Bell Equipment
07.2019 - 08.2021
Parts Trainee
Bell Equipment
04.2017 - 06.2019
No Degree - Automotive Repair And Maintanance
Mpumalanga Regional Training Trust
04.2001 -
No Degree - Automotive Repair And Maintanance
Mpumalanga Reginal Training Trust
04.2001 -
No Degree - Grade 12
Eastdene Combined School
04.2001 -
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