Karabo Elias Pelle

Responsible for managing and optimising enterprise collections systems by overseeing system configuration, integration, reporting, and operational support within a telecommunications collections environment.

Key Responsibilities

• Lead a multidisciplinary specialist team responsible for system analysis, quality assurance, integration, and customer insights.
• Ensure stability and performance of the PowerCurve collections platform used to manage customer debt recovery processes.
• Implement Python automation scripts to automate system monitoring and operational checks.
• Oversee system enhancements including system design, configuration, testing (SIT/UAT), and production deployment.
• Manage system integrations between the collections platform and other enterprise systems.
• Investigate system incidents, identify root causes, and implement long-term solutions.
• Support operational teams by ensuring systems effectively enable collections strategies and processes.
• Provide insights from system data and operational trends to support decision making.

Responsible for configuring, maintaining, and supporting the Tallyman collections system used in telecommunications debt collection operations.

Key Responsibilities

• Ensured stability and performance of the collections platform through proactive system monitoring.
• Performed daily system health checks and monitored batch processing cycles.
• Investigated and resolved system incidents and operational issues.
• Supported system enhancement projects including configuration, testing, and deployment.
• Conducted System Integration Testing (SIT) and supported User Acceptance Testing (UAT).
• Provided technical support to operational teams and collections call centres.
• Collaborated with analytics and reporting teams to support data-driven collections strategies.

To effectively manage the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects affecting the Customer Acquisition functional area.

• Provide operational support
• Ensure availability to assist with IT operational support issues relating to customer acquisition processes
• Ensure that support issues are properly registered and reported on
• Ensure that feedback on support issues is provided
• Manage customer experience
• Improve the customer experience through system and process automation
• Ensure that effective feedback is given on all work carried out; including operational support issues
• Implement the necessary quality guidelines and measures to ensure that customer interactions are of the highest possible level of quality
• Delight our customers through continuous business improvement and innovative solutions which support customer needs
• Manage data integrity & security
• Ensure that all data is managed in the most secure manner available
• Ensure that all data relating to customer acquisition processes is effectively backed up in a secure environment
• Ensure that user access to data is effectively controlled, monitored and reviewed to avoid unauthorised access to data
• Ensure that data is only transferred through approved, secure Vodacom data transfer infrastructure
• Ensure that data stored in Customer Acquisition related databases remains accurate and is not compromised
• Deliver reports
• Ensure the availability of the necessary monthly operational reports
• Ensure that all reports are delivered in the required time frame
• Ensure that all reports are compiled with the highest degree of professionalism; paying specific attention to quality requirements
• Ensure confidential information is safe-guarded from unauthorized users
• Ensure that all reports are consolidate and automated in line with Vodacom’s digitalization plan.
• Perform business analysis
• Investigate ways of improving Customer Acquisition related business processes to ensure optimal operational efficiencies
• Investigate ways of improving Customer Acquisition related IT systems to ensure optimal operational efficiencies
• Make recommendation, document, store; and obtain approval of business process and IT system improvements
• Manage the implementation of approved business process and IT system improvements
• Perform User Acceptance Testing
• Ensure that all system changes affecting Customer Acquisition are effectively tested prior to implementation
• Ensure that all test cases are accurately documented and carried out
• Ensure that test results are accurately documented and stored
• Ensure that system defects are kept to a minimal
• Ensure programmatic effectiveness
• Ensure program quality and stability by developing and implementing plans, standards, controls, systems and procedures
• Execute organisational program efforts such as Health & Safety, Business Continuity, TQM Plans; Customer 3D; and Risk Plans
• Stay abreast of current trends relating to customer acquisition strategies, products and solutions
• Anticipate future trends likely to impact the company customer acquisition and credit risk management strategies
• Oversee design, delivery and quality of programs and projects sponsored or owned
• Perform analysis and system simplification of current systems.
• Employment Type: Permanent

Responsible for supporting systems and processes affecting the customer acquisition and onboarding environment.

Key Responsibilities

• Provided operational and technical support for IT systems used in customer acquisition.
• Supported system automation initiatives aligned with Vodacom’s digital transformation strategy.
• Delivered operational reports and ensured data integrity within customer acquisition systems.
• Conducted business analysis to identify opportunities for system and process improvements.
• Performed system testing and validation for system changes affecting customer acquisition platforms.

Responsible for configuration, testing, and operational support of the Tallyman collections system.

Key Responsibilities

• Maintained system stability through monitoring and operational support.
• Configured collections strategies and system changes.
• Investigated system defects and implemented fixes.
• Supported system testing activities including SIT and UAT.
• Provided support to collections operations and internal technical teams.

• Define objectives by analysing the user requirement; system features and functionality.
• Design and develop user interfaces to application
• Determine design methodologies and completing programming languages and software products;
• Designing and conducting tests.
• Contribution in all phases of the development lifecycle.
• Completes application development by coordinating requirements, schedules, and activities.
• Contribute to team meetings.
• Support and troubleshooting development and production problems.
• Update s job knowledge by researching new technologies and software products; participating in educational opportunities; reading professional publications; maintain personal network.
• Enhance organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment.
• Write well designed, testable and efficient code to meet and support business needs.
• Employment Type: Internship Training

• Updating, maintaining, modifying and developing an existing application.
• Clarify what actions the application is intended to perform.
• Identify bottlenecks and bugs and devise possible solutions to anticipate problems.
• Break down problem specification into simplest elements and translate the logic into a programming language.
• Combine elements of the program design and test it.
• Reacting to problems and correcting the program as necessary.
• Evaluate and increase the program’s efficiency.
• Adapting the program to new requirements.
• Updating, repairing, modifying and developing the existing application.
• Employment Type: In-Service Training