• Provided administrative support to the residence, ensuring seamless day-to-day operations.
• Addressed inquiries and concerns from residents and university housing offices, delivering excellent customer service.
• Managed maintenance requests, prepared reports, and ensured timely resolution of facility issues.
• Maintained and managed registers related to residence operations for future reference.
• Oversaw filing and archiving of maintenance-related documents.
• Acted as a liaison between residents, cleaning personnel, and the Housing and Residence Affairs Office.
• Responded to complaints from residents and staff, ensuring timely and professional resolutions.
• Managed administrative duties related to the Maintenance and Breakages portfolio.
• Enforced residence policies and regulations by issuing fines to rule violators.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
