Karabo Mokgatsane
IT Tecnical Support Tech
Polokwane
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of post-secondary education
5
5
Certifications
Work History
Services Desk Analyst
Kgampi Primary School
Polokwane
11.2022 - 05.2023
- Provide first technical through incident and request fulfilment processes
- Log incident and service request details, allocate categorization and prioritization codes
- Reset domain passwords and unlock user accounts
- Monitor SLAs and ensure that ISC request are logged and prioritized correctly
- Assist user with technical problems remotely using remote desktop connection.
- Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
Education
Technical Support System Certification - IT Studies
Revival Technology And Academy
Limpopo Polokwane 05.2022 - 11.2023
Grade 12 - Engineering Technology
Derek Kobe S.s.s
Lebowakgomo, Polokwane Central 01.2012 - 11.2018
Mechanical Certification - Engineering (Pre-Engineering)
Lephalale Tvet College
Lephalale Limpopo 02.2019 - 05.2021
Skills
Client Relations
Technical Support
Guest communication
Remote Technical Support
Hardware troubleshooting
System Administration
Certification
Matric Grade 12
Tertiary Institution
Lephalale tvet college, N2 Mechanical Engineering & Basic computer, MS package word, Excel, power point and Acess, SQL
Educational Details - 2018
Derek Kobe s.s.s
Personal Information
- Date of Birth: 08/08/98
- Nationality: South African
References
- Jonathan, Facilitator | Gijima Technology, 082 070 6593
- Makwela Ramodike, Deputy Principal | Kgampi primary school, 072 596 1889
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Services Desk Analyst
Kgampi Primary School
11.2022 - 05.2023
Technical Support System Certification - IT Studies
Revival Technology And Academy
05.2022 - 11.2023
Mechanical Certification - Engineering (Pre-Engineering)
Lephalale Tvet College
02.2019 - 05.2021
Grade 12 - Engineering Technology
Derek Kobe S.s.s
01.2012 - 11.2018