Karabo Mokgalapa
Customer Service Consultant (Medical Insurance)
Polokwane
Summary
Accomplished customer service expert skilled in inbound and outbound call management and insurance support. Proficient in conflict resolution, upselling, and data capturing to improve client satisfaction and loyalty. Dedicated to utilizing strong communication and negotiation skills to support business growth and customer retention.
Overview
3
3
years of professional experience
1
1
Language
Work History
Assistant Retail Store
Mr Price (Kgothatso Malema)
11.2025 - Current
- Facilitated accurate processing of customer transactions to promote fluid checkout experiences and sustain elevated levels of customer satisfaction.
- Sorted merchandise on shelves and displays to maximize product visibility and support easy shopping.
- Oversaw stock levels and replenished inventory efficiently to eliminate product shortages and sustain sales continuity.
- Uphold cleanliness and safety standards within store environment, aligning with health regulations while improving customer comfort
EDUCATIONAL ASSISTANT
Ikageleng Primary School (Bafedile Maila)
05.2025 - 11.2025
- Provided daily support to the classroom teacher by assisting with lesson preparation, organizing learning materials, and supporting the delivery of lessons.
- Worked closely with learners individually and in small groups to reinforce concepts, assist with reading and writing activities, and offer additional support where needed.
- Helped maintain classroom discipline, monitored learner progress, and provided feedback to the teacher on student performance and behaviour.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
Research Assistant
Dr Nare Masola & Dr Mpho Maotoana
01.2024 - 09.2025
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Customer Service Consultant (Medical Insurance)
Arnold Mulaudzi
01.2023 - 04.2025
- Assisted clients in choosing optimal medical aid and health insurance plans tailored to specific needs and financial considerations.
- Efficiently managed inbound and outbound calls while processing new memberships. Ensured seamless service delivery by maintaining precise client records.
- Provided outstanding customer service, consistently reaching sales and performance goals.
Education
Bachelor of Arts - Honours Psychology
University of Limpopo
Turfloop, Limpopo04.2024
Bachelor of Arts - CRIMINOLOGY AND PSYCHOLOGY
University of Limpopo
Turfloop, Limpopo04.2023
Skills
Pharmaceutical & Healthcare Product Promotion
Consultative Sales & Solution Selling
Territory & Client Relationship
Lead Generation & Cold Calling
Sales Presentations & Product Education
Target Achievement & KPI Performance
Customer Acquisition & Retention
Objection Handling & Negotiation
Market Research & Competitor Analysis
CRM & Data Management
Report Writing & Administrative Support
Strong Verbal & Written Communication
Stakeholder Engagement
Attention to Detail & Compliance Awareness
Team Collaboration & Independent Work Ethic
Health Insurance Product Advisory
Needs Analysis & Solution Selling
Objection Handling
Client Education & Policy Explanation
Inbound & Outbound SalesNegotiation
References
- Arnold Mulaudzi , arnoldradical6@gmail.com0655404217, Affinity health
- MAILA, BAFEDILE, bafedile.maila@gmail.com, +27 (81) 863-7948, Ikageleng primary school
- DR NARE, MASOLA, Nare.masola@smu.ac.za, +27 (82) 534-2579, MEDUNSA
- Kgothatso Malema, 0716422122, Mr Price Matoks plaza
- Dr Mpho Maotoana, mpho.maotoana@ul.ac.za . +27 (82) 065-5256
Timeline
Assistant Retail Store
Mr Price (Kgothatso Malema)
11.2025 - Current
EDUCATIONAL ASSISTANT
Ikageleng Primary School (Bafedile Maila)
05.2025 - 11.2025
Research Assistant
Dr Nare Masola & Dr Mpho Maotoana
01.2024 - 09.2025
Customer Service Consultant (Medical Insurance)
Arnold Mulaudzi
01.2023 - 04.2025
Bachelor of Arts - Honours Psychology
University of Limpopo
Bachelor of Arts - CRIMINOLOGY AND PSYCHOLOGY
University of Limpopo