Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Karabo Mathibedi

Pretoria

Summary

Results-driven professional with experience in Software Quality Assurance, Technical Support Consultancy, Financial Advisory, and Census Fieldwork Supervision. Armed with a formal finance qualification, I deliver precise and impactful solutions in quality assurance and technical support. Celebrated as a top-performing employee, I am recognized for my unwavering commitment, meticulous attention to detail, and ability to exceed expectations. A collaborative team player, I thrive in dynamic settings, consistently building strong partnerships to achieve outstanding results and drive organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Software Quality Assurance Tester

HeadsUp
03.2025 - Current
  • Validating that software product meets specified requirements and standards.
  • Conducting thorough testing ( functional, regression, performance,etc) to ensure defect -free deliverable.
  • Designing and Implementing test strategies, plans and cases to cover all aspects of functionality and performance.
  • Executing manual tests to identify bugs and ensure reliability.
  • Identifying,documenting, and tracking defects using tool like Jira.
  • Collaborating with developers to resolve issues and verify fixes.
  • Leveraging testing tools to improve efficiency and test coverage.
  • Contributing to the enhancement of QA processes and methodologies.
  • Ensuring compliance with industry standards or regulations.
  • Identify potential quality risks and prioritizing testing efforts to address them.
  • Ensuring products are user-ready and meet customer expectations.

Technical Support Consultant-Customer Service

Sage
02.2024 - 01.2025
  • Ensured data security by implementing stringent backup protocols, safeguarding vital company information from loss or corruption.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
  • Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
  • Assisted in the development of internal knowledge base content as a subject matter expert on various topics.
  • Provide exceptional customer service to make it easier for customers to use products and services.
  • Working consecutively with customers to find logical solutions to queries and then help them resolve any queries.
  • Creating trusted customer relationships to help build great customer relationships.· Constantly developing knowledge of technologies, products and solutions to best understand customers' issues.
  • Basic accounting and Bookkeeping skills.
  • Handling of Financial Information discretion.
  • Awarded best performing employee for the month.
  • Met and Exceeded KPI

Financial Advisor

Old Mutual South Africa
05.2023 - 11.2023
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Consulting expertise , proven initiative and ownership mindset.
  • Works mainly with own leads.

Census Field Supervisor

Department of Statistics
01.2022 - 05.2022
  • Evaluated employee performance regularly, providing constructive feedback and identifying areas for improvement.
  • Coordinated with community leaders to establish productive relationships that facilitated successful data collection efforts.
  • Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
  • Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
  • Identify and report any issues that may arise while attempting to obtain valid data.
  • Compile, record, and code information derived from specified forms into a predefined database.
  • Analyze the authenticity of the information provided.
  • Database proficient

Education

Advanced Diploma - Internal Auditing

University of South Africa - UNISA
Pretoria
04-2026

National Diploma - Internal Auditing

Tshwane University Of Technology
Pretoria
10-2023

Skills

  • Manual testing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Strong problem solver
  • Technical support
  • Microsoft ( Excel, Word, Powerpoint)
  • SQL
  • Sage
  • Bookkeeping

Certification

Sage University:

  • Sage Intacct- Implementation Consultant - January 2025
  • Sage Intacct – Certified Accounting Specialist -December 2024
  • Sage Business Cloud Payroll Practitioner Assessment -September 2024
  • MET – Microsoft Excel – Excel Intermediate - September 2024
  • Sage 200 Evolution LU 1 – Practitioner - July 2024
  • SBCACSA-Sage Accounting Practitioner - May 2024
  • Sage 50c Pastel Installer Technician Assessment - February 2024
  • Sage 50cza Accounting principles for SBCA and Sage 50-February 2024
  • Sage 50c Pastel Partner Intermediate - February 2024
  • SAGT- Sage Africa- Bookkeeping Fundamentals Assessment - November 2023


Milpark Education:

  • Class of Business - Investments - September 2023
  • Class of Business - Long Term Insurance - September 2023


Richfield Graduate Institute of Technology:

  • Basic Office Administration - December 2022

Languages

English
Afrikaans
Tswana
Sepedi

References

  • Andrew Cook - HeadsUp

     Contact: 083 249 1841

     Email: andrewc@headsup.co

  • Simon Fornoni - Coach

     Contact: 061 028 3344

  • Shoneez Crowder – Sage

     Contact: 0113043749 / 083 306 7322

     Email: Shoneez.crowder@sage.com

  • Nancy Magaba – Sage

     Contact: 073 826 0069

     Email: Nancy.Magaba@sage.com

Timeline

Software Quality Assurance Tester

HeadsUp
03.2025 - Current

Technical Support Consultant-Customer Service

Sage
02.2024 - 01.2025

Financial Advisor

Old Mutual South Africa
05.2023 - 11.2023

Census Field Supervisor

Department of Statistics
01.2022 - 05.2022

Advanced Diploma - Internal Auditing

University of South Africa - UNISA

National Diploma - Internal Auditing

Tshwane University Of Technology

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Karabo Mathibedi