Karabo Masondo
Governance, Risk And Compliance Professional
Lonehill, Sandton
Summary
Experienced Business, Governance, Risk, and Compliance professional with over 15 years of diverse expertise in the non-profit education sector, banking, and TV broadcasting and entertainment industries. Proven ability to manage administrative tasks in corporate settings while ensuring compliance and governance standards are met. Holds a B.Com degree in Business Management along with certifications in Enterprise Risk Management, Advanced Childcare, and Internal Auditing. Recognized for strong communication skills, efficiency, diligence, and a passion for driving organizational success.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Founder and Principal
Bright Stars Early Learning Centre NPO136-452
Germiston, Johannesburg
01.2015 - Current
- Overseeing operations of the center, ensuring a safe, nurturing, and educational environment for all children, staff and parents.
- Maintaining accurate records and files, ensuring confidentiality and compliance with regulatory requirements.
- Organizing workshops and training sessions with the Department of Education and other relevant bodies.
- Managing logistics for events, including scheduling, venue arrangements, and participant communication.
- Coordinating with auditors and other financial service providers to ensure compliance with all financial regulations.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Pioneered adoption of remote work policies, ensuring business continuity during challenging times.
Senior Administrator and EA to CEO
Lebo M Productions
Fourways
10.2016 - 03.2026
- Managed and optimised CEO’s complex calendar, ensuring alignment with strategic priorities
- Acted as primary gatekeeper, handling high-level stakeholder communication and correspondence
- Coordinated executive meetings, prepared board-level documentation, and tracked key action items
- Oversaw international travel logistics, including visas, itineraries, and on-the-ground coordination
- Supported execution of strategic projects across multiple business units
- Managed financial administration, including expense tracking, payments, and budget oversight
- Maintained strong relationships with internal teams, external partners, and service providers
- Ensured strict confidentiality across all executive, financial, and legal matters
- Managed policy implementation and reviews to ensure alignment with industry good practice.
- Developed, implemented and maintained Governance, Risk and Compliance frameworks.
- Designed and delivered risk management and compliance training programs.
- Developed crisis management and operational resilience plans.
- Prepared comprehensive risk reports for management.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
Risk and Governance Specialist
MultiChoice
Randburg
09.2011 - 09.2016
- Formulated and implemented policies, procedures, and standards in the Broadcasting Technology Division.
- Performed reviews of Business Unit policies and procedures and ensured required approvals from GMs.
- Migration of COBIT 4.1 to COBIT 5.
- Risk identification, analysis, assessment, and treatment. Implemented Audit readiness plans for BTD.
- Ensured corrective action and continuous improvement for issued audit reports. Close liaison with the Audit, HR, and Finance departments.
- Facilitator and member of the Risk Management forums. Business Continuity Management Facilitator.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Generated reports detailing findings and recommendations.
Risk and Compliance Officer
FNB Investment Product House
Johannesburg
06.2009 - 08.2011
- Responsible for compliance in the Business Unit.
- Facilitator and member of the Risk Management forums. Business Continuity Management and Disaster Recovery Facilitator.
- Reported unsatisfactory progress with corrective actions required to correct risk management shortcomings to the relevant risk, audit, and executive committees.
- Responsible for the monthly reconciling of the General Ledger and Operational losses. Responded to staff compliance queries within the Business Unit.
- Identified risk and compliance training requirements in the Business Unit and provided compliance and risk training to all staff members.
- Assisted in the development of business continuity plans, ensuring preparedness in times of crisis or disruption.
- Managed relationships with regulators, enhancing the company''s reputation as a compliant financial institution.
- Played a pivotal role in creating a culture of compliance, leading by example and maintaining high ethical standards throughout daily work activities.
Junior Dealer
FNB Investment Product House Treasury Desk
Johannesburg
11.2007 - 05.2009
- Monitored and maintained the desk’s trading systems and tools. Provided interest rates to FNB Branches nationally.
- Authorized early withdrawals to FNB Clients nationally. Provided timely updates to senior dealers and trading teams.
- Responded to client inquiries and provide market information as needed.
- Administration and client query management.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Implemented robust record-keeping practices for all transactions which resulted in improved audit outcomes.
- Assisted senior dealers in executing complex trades, ensuring accuracy and minimizing errors in the process.
- Maintained regulatory compliance by adhering to industry guidelines and company policies throughout all transactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored investment advice.
Contact Centre Consultant
FNB Contact Centres
Randburg
02.2007 - 10.2007
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of FNB product and service changes.
- Enhanced customer satisfaction by providing timely and effective solutions to contact center inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Booking Agent
Gauteng Provincial Government Licence Booking Centre
Johannesburg
02.2006 - 10.2006
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Liaison with licensing centres for efficiency.
Education
Honours - Bachelor of Commerce in Business Management
University of South Africa
South Africa06.2027
Bachelor of Commerce - Business Management
UNISA
South Africa06.2024
Certificate - Internal Auditing
University of Pretoria
South Africa08.2016
NQF 5 Certificate - Enterprise Risk Management
University of Johannesburg
South Africa01.2012
Skills
Analytical Thinking
Organizational Skills
Ability to Work Under Pressure
Ability to Multitask
Risk Management
Flexibility and Adaptability
Leadership
Financial management
Ethics and integrity
Process improvements
Policies and procedures development
Client relationship building
Certification
MultiChoice: The Next Manager Training, Gordon Institute of Business Science, September 2015
Interests
Travelling, Art, Reading, Volunteer Work
Timeline
Senior Administrator and EA to CEO
Lebo M Productions
10.2016 - 03.2026
Founder and Principal
Bright Stars Early Learning Centre NPO136-452
01.2015 - Current
Risk and Governance Specialist
MultiChoice
09.2011 - 09.2016
Risk and Compliance Officer
FNB Investment Product House
06.2009 - 08.2011
Junior Dealer
FNB Investment Product House Treasury Desk
11.2007 - 05.2009
Contact Centre Consultant
FNB Contact Centres
02.2007 - 10.2007
Booking Agent
Gauteng Provincial Government Licence Booking Centre
02.2006 - 10.2006
Bachelor of Commerce - Business Management
UNISA
Certificate - Internal Auditing
University of Pretoria
NQF 5 Certificate - Enterprise Risk Management
University of Johannesburg
Honours - Bachelor of Commerce in Business Management
University of South Africa
Extra-curricular activities
Founder, Bright Stars Early Learning Centre NPO136-452, Germiston, Johannesburg January 2015 - to date
References
References available upon request.
Community work
I am a founder of an NPO which has been running successfully for over 10 years. Registered both with the department of social development and the department of education.