Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Certification
Languages
Damien Faulks
Palesa Madoda
Mandisi Speelman
Molebogeng Motsage
Timeline
Generic

Karabo Lebona

Bloemfontein,South Africa

Summary

I am a self-motivated and service-orientated professional with a passion for delivering exceptional experiences in luxury hospitality. With a strong background in customer service. I thrive in fast paced, high standard environment where attention to detail, genuine care, and teamwork are key. I take pride in creating warm, personalized interactions that leave a lasting impression especially when it comes to families and young guests. Adaptable and eager to learn, I am committed to upholding the excellence of a 5 star hotel while continuing to grow alongside a team that values quality, integrity, and hospitality from the heart.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Au pair

Cultural Care Au Pair
North Carolina, Charlotte and Concord, United States of America
02.2023 - 06.2025
  • Ensured child safety by closely monitoring play activities.
  • Taught basic manners to foster respectful behaviour.
  • Planned recreational activities to cultivate physical fitness.
  • Helped children prepare for bed to ensure restful sleep.
  • Enhanced language skills for children's educational development.
  • Provided transportation to school and extracurricular activities.
  • Facilitated constructive communication between parents about child's progress.
  • Engaged in creative play, stimulating imagination and creativity.
  • Cooked healthy meals, ensuring balanced nutrition.
  • Managed children's daily routines to establish structure.
  • Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.
  • Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
  • Enforced rules and managed behaviour through appropriate discipline.
  • Offered outstanding care to multiple children at once, ranging from age 11 months to 18 years old.
  • Supported families on holidays, supervising children and escorting them to activities.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Developed strong bonds with children through compassionate verbal and physical interaction.

Food and Beverage Administrator

Belmond Mount Nelson Hotel
Cape Town, South Africa
04.2022 - 01.2023
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Assisted senior administrators to effectively coordinate large-scale events.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Improved record keeping system with attention to detail and thoroughness.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.

Guest Service Agent

Belmond Mount Nelson Hotel
Cape Town, South Africa
12.2021 - 04.2022
  • Arranged transportation services for guests, offering seamless travel experiences during their stay.
  • Processed payments promptly, ensuring accurate billing.
  • Handled telephone calls professionally, directing them appropriately within the hotel.
  • Took responsibility for safekeeping of guest valuables at the front desk, promoting trust and reliability.
  • Ensured smooth check-ins and check-outs for superior convenience.
  • Assisted guests in locating local attractions to enrich their stay.
  • Provided high-quality customer service for enhanced guest experience.

Receptionist

Kerala Guest House
Bloenfontein, South Africa
11.2021 - 12.2021
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained an organised reception area for a professional business environment.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Utilized multi-line telephone system to manage incoming calls effectively.

Purchasing Administrator

Belmond Mount Nelson Hotel
Cape Town, South Africa
03.2020 - 03.2020
  • Issuing and receiving goods
  • Filing receipts
  • Updating Workday documents
  • Resolved disputes with vendors swiftly to maintain good working relationships.
  • Processed purchase orders efficiently, improving order turnaround time.
  • Assisted in managing stock levels, reducing the risk of overstocking or understocking.

Food and Beverage Attendant

Belmond Mount Nelson Hotel
Cape Town, South Africa
02.2020 - 02.2020
  • Attend food and beverage requests
  • Set up restaurant and cleaning up
  • Cash up
  • Making coffees and teas on request

Hospitality Management Training

Belmond Mount Nelson Hotel
Cape Town, South Africa
08.2019 - 01.2020
  • Switchboard Operator
  • Reception Agent
  • Food and Beverage Supervisor
  • Purchasing Administrator (Training)

VIP Bartender

MACUFE Main Festival
Bloemfontein, South Africa
10.2018 - 10.2018
  • Attending to guest requests
  • Making and mixing drinks
  • Fetching stock

Hospitality Management Trainee

Southern Sun The Cullinan
Cape Town, South Africa
01.2018 - 07.2018
  • Food and Beverage Attendant
  • Food and Beverage Supervisor (trainee)
  • Culinary Trainee
  • Cashier

Education

NVQ Level 4 - High School

Brebner High School
Bloemfontein, South Africa
01.2012 - 12.2016

Higher National Diploma - Hospitality Management

Central University of Technology
Bloemfontein, South Africa
01.2017 - 04.2020

One and Done @ New York City

Towson University English Language Center
New York City, USA
09.2023 - 10.2023

Skills

  • Microsoft Office
  • People Person
  • Time Management
  • Multitasking
  • Telephone Etiquette
  • Creative and attention to details
  • Quick adaptability and Cultural adaptation
  • Ability to work without supervision
  • First aid and basic safety awareness

Affiliations

  • Travelling and exploring
  • Arts and crafts
  • Music and Dance

Certification

Cultural Care au Pair Completions Certificate

Basic First aid ( level 1)


Languages

English
Fluent
Xhosa
Intermediate
Afrikaans
Intermediate

Damien Faulks

Host parent @ Cultural care Au Pair

+1 6462425948

Concord , North Carolina, USA

Palesa Madoda

Know each other since University

+27 762956923

Mandisi Speelman

Assistant Head Concierge at Belmond Mount Nelson Hotel

+27 21  483 1000

Molebogeng Motsage

Receptionist at Belmond Mount Nelson hotel

+27 21 483 1000

Timeline

One and Done @ New York City

Towson University English Language Center
09.2023 - 10.2023

Au pair

Cultural Care Au Pair
02.2023 - 06.2025

Food and Beverage Administrator

Belmond Mount Nelson Hotel
04.2022 - 01.2023

Guest Service Agent

Belmond Mount Nelson Hotel
12.2021 - 04.2022

Receptionist

Kerala Guest House
11.2021 - 12.2021

Purchasing Administrator

Belmond Mount Nelson Hotel
03.2020 - 03.2020

Food and Beverage Attendant

Belmond Mount Nelson Hotel
02.2020 - 02.2020

Hospitality Management Training

Belmond Mount Nelson Hotel
08.2019 - 01.2020

VIP Bartender

MACUFE Main Festival
10.2018 - 10.2018

Hospitality Management Trainee

Southern Sun The Cullinan
01.2018 - 07.2018

Higher National Diploma - Hospitality Management

Central University of Technology
01.2017 - 04.2020

NVQ Level 4 - High School

Brebner High School
01.2012 - 12.2016

Similar Profiles

Create profile
Karabo Lebona