Karabo Lebona
Bloemfontein,South Africa
Summary
I am a self-motivated and service-orientated professional with a passion for delivering exceptional experiences in luxury hospitality. With a strong background in customer service. I thrive in fast paced, high standard environment where attention to detail, genuine care, and teamwork are key. I take pride in creating warm, personalized interactions that leave a lasting impression especially when it comes to families and young guests. Adaptable and eager to learn, I am committed to upholding the excellence of a 5 star hotel while continuing to grow alongside a team that values quality, integrity, and hospitality from the heart.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Au pair
Cultural Care Au Pair
North Carolina, Charlotte and Concord, United States of America
2023.02 - 2025.06
- Ensured child safety by closely monitoring play activities.
- Taught basic manners to foster respectful behaviour.
- Planned recreational activities to cultivate physical fitness.
- Helped children prepare for bed to ensure restful sleep.
- Enhanced language skills for children's educational development.
- Provided transportation to school and extracurricular activities.
- Facilitated constructive communication between parents about child's progress.
- Engaged in creative play, stimulating imagination and creativity.
- Cooked healthy meals, ensuring balanced nutrition.
- Managed children's daily routines to establish structure.
- Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Enforced rules and managed behaviour through appropriate discipline.
- Offered outstanding care to multiple children at once, ranging from age 11 months to 18 years old.
- Supported families on holidays, supervising children and escorting them to activities.
- Assisted in light housework and laundry to reduce parents' workload.
- Developed strong bonds with children through compassionate verbal and physical interaction.
Food and Beverage Administrator
Belmond Mount Nelson Hotel
Cape Town, South Africa
2022.04 - 2023.01
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Assisted senior administrators to effectively coordinate large-scale events.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Guest Service Agent
Belmond Mount Nelson Hotel
Cape Town, South Africa
2021.12 - 2022.04
- Arranged transportation services for guests, offering seamless travel experiences during their stay.
- Processed payments promptly, ensuring accurate billing.
- Handled telephone calls professionally, directing them appropriately within the hotel.
- Took responsibility for safekeeping of guest valuables at the front desk, promoting trust and reliability.
- Ensured smooth check-ins and check-outs for superior convenience.
- Assisted guests in locating local attractions to enrich their stay.
- Provided high-quality customer service for enhanced guest experience.
Receptionist
Kerala Guest House
Bloenfontein, South Africa
2021.11 - 2021.12
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained an organised reception area for a professional business environment.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Utilized multi-line telephone system to manage incoming calls effectively.
Purchasing Administrator
Belmond Mount Nelson Hotel
Cape Town, South Africa
2020.03 - 2020.03
- Issuing and receiving goods
- Filing receipts
- Updating Workday documents
- Resolved disputes with vendors swiftly to maintain good working relationships.
- Processed purchase orders efficiently, improving order turnaround time.
- Assisted in managing stock levels, reducing the risk of overstocking or understocking.
Food and Beverage Attendant
Belmond Mount Nelson Hotel
Cape Town, South Africa
2020.02 - 2020.02
- Attend food and beverage requests
- Set up restaurant and cleaning up
- Cash up
- Making coffees and teas on request
Hospitality Management Training
Belmond Mount Nelson Hotel
Cape Town, South Africa
2019.08 - 2020.01
- Switchboard Operator
- Reception Agent
- Food and Beverage Supervisor
- Purchasing Administrator (Training)
VIP Bartender
MACUFE Main Festival
Bloemfontein, South Africa
2018.10 - 2018.10
- Attending to guest requests
- Making and mixing drinks
- Fetching stock
Hospitality Management Trainee
Southern Sun The Cullinan
Cape Town, South Africa
2018.01 - 2018.07
- Food and Beverage Attendant
- Food and Beverage Supervisor (trainee)
- Culinary Trainee
- Cashier
Education
NVQ Level 4 - High School
Brebner High School
Bloemfontein, South Africa 2012.01 - 2016.12
Higher National Diploma - Hospitality Management
Central University of Technology
Bloemfontein, South Africa 2017.01 - 2020.04
One and Done @ New York City
Towson University English Language Center
New York City, USA 2023.09 - 2023.10
Skills
- Microsoft Office
- People Person
- Time Management
- Multitasking
- Telephone Etiquette
- Creative and attention to details
- Quick adaptability and Cultural adaptation
- Ability to work without supervision
- First aid and basic safety awareness
Websites
Affiliations
- Travelling and exploring
- Arts and crafts
- Music and Dance
Certification
Cultural Care au Pair Completions Certificate
Basic First aid ( level 1)
Languages
English
Fluent
Xhosa
Intermediate
Afrikaans
Intermediate
Damien Faulks
Host parent @ Cultural care Au Pair
+1 6462425948
Concord , North Carolina, USA
Palesa Madoda
Know each other since University
+27 762956923
Mandisi Speelman
Assistant Head Concierge at Belmond Mount Nelson Hotel
+27 21 483 1000
Molebogeng Motsage
Receptionist at Belmond Mount Nelson hotel
+27 21 483 1000
Timeline
One and Done @ New York City
Towson University English Language Center
2023.09 - 2023.10
Au pair
Cultural Care Au Pair
2023.02 - 2025.06
Food and Beverage Administrator
Belmond Mount Nelson Hotel
2022.04 - 2023.01
Guest Service Agent
Belmond Mount Nelson Hotel
2021.12 - 2022.04
Receptionist
Kerala Guest House
2021.11 - 2021.12
Purchasing Administrator
Belmond Mount Nelson Hotel
2020.03 - 2020.03
Food and Beverage Attendant
Belmond Mount Nelson Hotel
2020.02 - 2020.02
Hospitality Management Training
Belmond Mount Nelson Hotel
2019.08 - 2020.01
VIP Bartender
MACUFE Main Festival
2018.10 - 2018.10
Hospitality Management Trainee
Southern Sun The Cullinan
2018.01 - 2018.07
Higher National Diploma - Hospitality Management
Central University of Technology
2017.01 - 2020.04
NVQ Level 4 - High School
Brebner High School
2012.01 - 2016.12