Kara Engelke

Client Support Engineer with experience in client relationship management, project coordination, and cross-functional team collaboration. Proven ability to lead customer onboarding, drive product adoption, and provide project support. Adept at managing multiple projects, resolving client issues, and ensuring project deliverables meet quality standards. Seeking to leverage strong communication, organizational, and leadership skills to contribute to both customer success and project management.

• Lead the onboarding process for new customers, ensuring a smooth transition to product/service use and driving successful adoption.
• Deliver product training sessions to educate clients on best practices and enhance overall customer experience.
• Serve as the main point of contact for customers, conducting regular check-ins, gathering feedback, and identifying improvement opportunities.
• Collaborate with internal teams to resolve customer issues efficiently, escalating critical concerns to ensure timely resolution.
• Develop strategies to increase customer retention rates while identifying opportunities for upselling and cross-selling based on usage trends.
• Gather customer insights and feedback, working closely with product development teams to influence future enhancements.
• Assist in developing project plans and timelines in coordination with senior project managers, ensuring all tasks are assigned and completed according to schedule.
• Maintain and organize project documentation, including reports, meeting minutes, and plans, for efficient access and review.
• Communicate with stakeholders and team members, providing updates on project status and gathering feedback to relay to senior project managers.
• Identify potential risks and assist in creating mitigation strategies to address project challenges, supporting the successful execution of projects.