Tracy Enala Mulombwa
Warehousing And Distribution
Woodmead
Summary
Team player and results driven Senior Warehousing and Logistics Professional with over 20 years of extensive experience in both Manufacturing and Warehousing/Shipping industry. Key responsibilities include:
· End to end Order Management including Customer Relationship Management.
· Demand Planning, Inventory Management, Resource Planning/Management and Warehouse Management to ensure an efficient and sustainable supply chain.
· Drafting and implementation of new operating procedures, continuous monitoring so as to ensure efficiency in the operations.
· Planning deliveries to ensure that they are done in full, efficiently and in a cost-effective manner.
· Developing SMART objectives and reporting on the progress in various forums using relevant KPIs.
· Staff performance appraisals, coaching, mentoring and identification of training and development needs.
· Quality management and assurance, risk analysis and formulating of risk mitigation strategies.
· Project management and preparation of the Distribution (logistics/warehouse) function for certifications and various audits.
· Sustainability and corporate governance enforcement. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Distribution Supervisor
Kansai Plascon Pty Ltd (Colourant Division)
Johannesburg
2 2012 - Current
- Collaborate on a daily basis with all functions that form part of the supply chain so that the customer demands are well serviced starting from stock availability, optimal delivery route planning and on-time in full delivery
- Handle any warehousing/logistics/distribution related queries that the direct reports are not able to handle concerning customer deliveries/returns so that all stakeholders are kept satisfied all the time
- Manage the Distribution Department to facilitate accuracy of all goods despatched, that is local and export orders
- Prepare daily, weekly, monthly and quarterly reports as per the Organisation’s Reporting Calendar
- Control fleet maintenance and running costs so that they are kept within agreed budgets
- Ensuring all export documentations including shipping instructions are accurate
- Ensuring that all customer requirements are satisfied
- Supporting the Sales department in all business growth strategies both locally and internationally
- Helping the Debtors Controllers to collect debts more especially on export customers
- Manage the Distribution Department to achieve consistent quality and service to minimize customer complaints
- Monitoring stock levels and ensuring accurate timely delivery of orders
- Manage the Finished Goods Warehouse to minimize stock losses and effectively implement the corrective actions on identified stock losses during stock take
- Assisting the Production Planner with MRP so as to accurately plan for the material
- Manage the Distribution Department to achieve acceptable housekeeping standards
- Manage the Distribution Department to monitor and complete compliance to Sustainability and Safety, Health, Risk reporting and also including completion of PPE, PEE registers so that they are up to date
- Working closely with other functions to ensure that ISO 9001 and other quality systems are enforced and maintained
- Continuous improvement of various operations in area of control so as to contribute to business growth, customer retention and efficiency
- Monitor Distribution Departmental and effectively close internal and external audit findings in requisite time frames to help ensure no repeat findings
- Manage Distribution Department to maintain and track compliance to SHEQ management system in order to maintain SABS certification.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand
- Improved warehouse efficiency by implementing new distribution processes and procedures
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly
- Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols
- Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines
- Analyzed historical sales data to forecast future product demand accurately, leading to more efficient purchasing decisions
- Collaborated with other departments to develop cross-functional solutions for logistical challenges
- Coordinated inbound shipments from suppliers to maintain adequate inventory levels without overstocking products
- Increased customer satisfaction rates through timely and accurate order fulfillment
- Assisted in the implementation of a new Warehouse Management System, resulting in improved data accuracy and visibility
- Enhanced team productivity by providing clear communication, guidance, and support to staff members
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth
- Reduced order processing time with streamlined packing and shipping methods
- Ensured compliance with company policies as well as local, state, and federal regulations regarding warehouse operations
- Established strong relationships with carriers to ensure reliable delivery times and competitive freight rates for outbound shipments
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times
- Developed key performance indicators to measure distribution center success, driving continuous improvement initiatives
- Negotiated with vendors for better pricing on shipping services, reducing overall transportation costs
- Implemented cost-saving measures in daily operations without sacrificing quality or service levels
- Optimized inventory management by conducting regular audits and updating tracking systems
- Built and maintained relationships with key suppliers and customers to support seamless operations
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas
- Developed and managed operating budget, meeting department goals
- Increased client retention by providing superior customer service
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives
Export /Sales Administrator
Kansai Plascon Pty Ltd (Colourant Division)
Johannesburg
06.2008 - 02.2012
- Accurate processing of customer orders and correct completion of export documentation i.e F178, Packing Slips, Invoices and Shipping Instructions
- Creation of Proforma Invoices and Quotations when required and making follow-ups on them
- Liaising with local and overseas customers
- Working closely with the sales team to work out new prices every quarter and updating the ERP system
- Assisting the Warehouse staff with major stock takes and perpetual stock takes
- Reporting on stock shortages to ensure that the system is run at not less than 98% stock availability
- Updating all pallet labels and date labels for the products stored in the Warehouse
- Liaising with Fowarding Agents for long distance haulage and arranging for containers to be fumigated
- Obtaining quotations from Forwarding Agents for shipment requirements
- Passing of credit notes for returned goods
- Capturing of customer complaints into the system and ensuring that feedback is given to them timeously
- Assisting the Research and Development Department with sending of product samples to customers both locally and internationally.
- Gathered, organized and input information into digital database
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Conducted regular reviews of operations and identified areas for improvement
- Maintained accurate documentation of company policies and procedures for easy reference by all employees
- Observed packing operations to verify conformance to specifications
- Collected, arranged, and input information into database system
Sales and Operations Coordinator
Rennies Ships Agency(CSAV unit)
Johannesburg
10.2002 - 03.2008
- Contacting and servicing existing clients and securing new business
- Actively supporting the external sales team in their effort to secure maximum market share
- Maintenance of client’s database and other records
- Communicating with Overseas Principles, Agents and Local service Companies in order to ensure smooth operations
- Assisting with the marketing of the business unit through tele canvassing
- Calculating the rebates, completing the rebate forms and submitting to the principals for payment processing
- Ensuring that complaints from clients are reduced to acceptable levels
- Assisting the Sales Reps with capturing and updating the Sales forecast into the system
- Filing of rates in the system and taking of bookings in the lines global system
- Arranging of container releases with Logistics Department
- Ensuring that Hazardous cargo is correctly booked into the system and approvals are done before vessel stacks open
- Administer written sales correspondences
- Verification and collection of shipment information on inbound/outbound cargo
- Making follow-up on most quoted jobs
- Ensuring that physical calls on key accounts are made when required
- Tracking of vessels and informing clients timeously
- Arranging of containers to be released from the depots
- Ensuring that containers released at the port are timeously collected by either road or rail freight
- Checking stack dates to ensure that containers arrive at the port before closing of stack dates
- Obtaining of the manifest from Portnet in order to check if all the containers that were stacked are appearing on the manifest.
- Tracked records, filed documents and maintained communication between clients to manage office activities
Internal Sales Consultant
Crown Relocations (TEMP)
Johannesburg
02.2002 - 09.2002
- Prepare quotations, submitting to customers promptly and making follow ups in order to secure most quoted jobs
- Handle exports, imports and local shipments
- Communicating with local and overseas agents and other service companies
- Ensuring that invoices are raised promptly and accurately
- Carry out pre-pack surveys
- Prepare and submit weekly sales report to the management
- Maintenance of client’s database
- Administer written sales correspondence
- Arranging insurance policies for the clients
- Tracking of cross border shipments.
Education
Completed Grade 12 (Matric Certificate) - HighSchool
Kansenshi High School
Ndola, Zambia 01.1988 - 12.1992
Skills
SAP
Syspro
C-track
Mats systems
Q-PULSE
Microsoft word
excel
power point
Outlook Express
Internet Explorer
FLS
Ability to learn quickly and adapt into new working environment resulting into positive contribution to the organisation
Possess good people skills that make it easy to motivate teams and run a successful function
Strong negotiation skills and effective administration
Quick to understand and eager to learn
Ability to work under pressure and minimum supervision
Ability to meet deadlines and targets
Warehousing Operations
Operational Excellence
Supply Chain Optimization
Warehouse Management
Shipping and receiving
Professionalqualificationscompleted
- 2015, June, First Line Management, DYNA Core; RSA
- 2013, March, Certificate in Production and Inventory Management, SAPICS; RSA
- 2010, December, Short Programme in Logistics Management, Damelin College; RSA
- 2002, June, Diploma in International Trade and Transportation, ICM; UK
Personal Information
- Nationality: South African
- Marital Status: Married, One Child
References
- Mr. Roland Holmes, Former Branch Manager (Rennies Ships Agency) now at Pacific International Lines, 011 201-7000
- Ms. Daisy Thoka, Former Import Controller (Rennies Ships Agency) now at Micor Clearing and Forwarding, 079 309-5562
Timeline
Export /Sales Administrator
Kansai Plascon Pty Ltd (Colourant Division)
06.2008 - 02.2012
Sales and Operations Coordinator
Rennies Ships Agency(CSAV unit)
10.2002 - 03.2008
Internal Sales Consultant
Crown Relocations (TEMP)
02.2002 - 09.2002
Completed Grade 12 (Matric Certificate) - HighSchool
Kansenshi High School
01.1988 - 12.1992
Distribution Supervisor
Kansai Plascon Pty Ltd (Colourant Division)
2 2012 - Current
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