Summary
Overview
Work History
Education
Timeline
OperationsManager
Kanyisa Mayekiso

Kanyisa Mayekiso

Operations Manager
Cape Town

Summary

Dynamic Operations Manager with a proven track record at SARS, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and team leadership, I've successfully driven performance improvements and fostered strong client relationships. Achieved notable outcomes in staff training and performance monitoring, contributing to significant operational advancements.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performanc

Overview

20
20
years of professional experience

Work History

Operations Manager

SARS
01.2017 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Ensure that standard debt management cases are finalized within specified turn-around time.
    • Ensure procedures, policies and mandates are clearly understood and complied with.
    • Prioritize and allocate work and manage related processes to achieve pre-defined objectives within quality standards and ensure team cooperation.
    • Identify team priorities, schedule activities & allocate and explain the context of tasks within established limits to control day-to-day
    • Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards. objectives.
    • Continuously assess team performance, provide timely and clear feedback on pre-defined work objectives and provide training where appropriate.
    • Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
    • Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk

Debt Management Team Member

SARS
02.2010 - 12.2016


  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
  • Preparing of deferred payments
    • Issuing of garnishee orders to Banks, Debtors, Employers and Medical and Pension Funds
    • Take legal action for outstanding taxes against taxpayers through Judgments, State Attorney and Summonses and placing of liaison
    • Prepare write off submissions
    • Prepare settlement cases to be handed to Attorney
    • Comply with the OMS principals
    • Ensure compliance with the Income Tax Act; VAT Act, Customs Act, Financial Handbook, Accounting General Instruction, Processing Handbook a as well as collections policy and procedures

Call Centre Agent

SARS
10.2007 - 01.2010
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about e-filing, payment processing and returns completion.

Telemarketing Clerk

Foschini Group
05.2005 - 09.2007
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Provided constructive feedback about products or services arising from interactions with prospective customers which subsequently informed improvements made by the product development team.
  • Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

Postgraduate Diploma in Busine - Postgraduate Diploma in Business Management

MANCOSA
Pretoria
05.2001 -

Bachelor of Commerce - Bcom (Gen)

University of The Western Cape
Cape Town
05.2001 -

No Degree - NSC

Ikamvalethu Finishing School
Cape Town
05.2001 -

Timeline

Operations Manager

SARS
01.2017 - Current

Debt Management Team Member

SARS
02.2010 - 12.2016

Call Centre Agent

SARS
10.2007 - 01.2010

Telemarketing Clerk

Foschini Group
05.2005 - 09.2007

Postgraduate Diploma in Busine - Postgraduate Diploma in Business Management

MANCOSA
05.2001 -

Bachelor of Commerce - Bcom (Gen)

University of The Western Cape
05.2001 -

No Degree - NSC

Ikamvalethu Finishing School
05.2001 -

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Kanyisa Mayekiso Operations Manager