Kangudja Aladina
Senior Tour Consultant
BezValley
Summary
Knowledgeable Tour Consultant with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
1
1
Language
16
16
years of professional experience
Work History
Senior Groups/Series/MICE and Incentive Consultant
Akilanga DMC and Events (Pty), Ltd
09.2022 - 01.2026
- Booking hotels, transfers, flights, car rental, meals, tours and visits.
- Handling groups/Series booking from A to Z.
- Supplying excellence in customer service (turnaround time 12 to 24h max with accurate replies).
- Editing welcome boards, itineraries, vouchers, tickets, invoices, …
- Monitoring clients and supplier’s invoices payments as well as file margins.
- Liaise with clients in order to offer original substitutes to improve their requests.
- Solve issues while clients are in traveling and inform their agents instantly.
- Ensuring that all my duties as employees must at all times be performed in a diligent, responsible and efficient manner adhering to the company’s objectives in supplying a professional service to its clients.
Senior Groups/Series Tour Consultant
African Eagle of Southern Territories (Pty). Ltd, Rivonia
11.2012 - 02.2021
- Prepare proposals Groups/ Series for the clients.
- Creating itineraries, making reservations with suppliers (booking accommodation, flights, transport, guides, restaurants and visits according to the customer’s choice.
- Handling invoices, payments, costing and marketing.
- Communicating and fully understanding customer’s profile and requirements and advise them the best options according to their preference and budget.
- Sales and purchasing: Negotiate with suppliers and sell high value-added products to clients.
- Preparing travel documents, vouchers and GPS for clients and meeting guides prior to client’s arrival.
- Provide the client with all information regarding the program and country.
- Finalizing the clients file by doing the necessary check to avoid errors on the program and rate.
Business Consultant
UCE Solutions, Sunninghill
01.2012 - 06.2012
- Advertise online all the services that we offer.
- Check my emails and respond to them
- Get clients, follow up on clients, get responses from the clients
- Draw up business plan for clients
- Do their financial with the accountant
- Do their registration tax number, Vat registration number.
- End of contract
Outbound consultant
REAL TELE MARKETING, Midrand
02.2011 - 08.2011
- Responsible to convert French – Canadian audio message into text.
- Report to the quality controller.
- Send the text to the clients as email and short text messages.
- Company Closed down
Bookkeeper
FAB BUTCHERY, Vanderbijlpark
01.2010 - 12.2010
- Completed bank reconciliations
- I was handling invoices the keeping track of invoices that come in and pay them.
- Managed daily cash sales using an Excel spreadsheet
- Performed inventory counts for necessary adjustments
- Completed contract obligations
Education
B-Tech Degree - Financial Information System
Vaal University of Technology
Gauteng, SA01-2010
National Diploma - Financial Information System
Vaal University of Technology
Gauteng, SA01-2009
Information Technology Certificate - undefined
Vaal University of Technology
Gauteng, SA01-2005
Matriculated - undefined
College saint Raphael
Kinshasa, D.R.C01-2002
Skills
Good communication skills at all levels
Computer skills: MS Excel, Word, Access, PowerPoint, Outlook, Visio, Internet
Sound financial Accounting, Cost Accounting, Tax, Auditing skills
Ability to work on my own or as part of a team
Good analytical skills
Time-efficient and systematic working methodology
Adaptability to new challenges presented with a professional approach
Deliver world class customer service and build customer satisfaction and loyalty
Declaration
Hereby, I, KANGUDJA ALADINA, declare that all the information mentioned above is from the best of my knowledge and I certify that they are true and correct.
Timeline
Senior Groups/Series/MICE and Incentive Consultant
Akilanga DMC and Events (Pty), Ltd
09.2022 - 01.2026
Senior Groups/Series Tour Consultant
African Eagle of Southern Territories (Pty). Ltd, Rivonia
11.2012 - 02.2021
Business Consultant
UCE Solutions, Sunninghill
01.2012 - 06.2012
Outbound consultant
REAL TELE MARKETING, Midrand
02.2011 - 08.2011
Bookkeeper
FAB BUTCHERY, Vanderbijlpark
01.2010 - 12.2010
Matriculated - undefined
College saint Raphael
Information Technology Certificate - undefined
Vaal University of Technology
National Diploma - Financial Information System
Vaal University of Technology
B-Tech Degree - Financial Information System
Vaal University of Technology