Kamvelihle Dlova
Pretoria
Summary
A rigorous , task driven Bcom final year student and young professional with substantial experience in administrative , office management and reception duties with a proactive attitude and superior communicative skills to interact with diverse individuals and groups at all organisational levels.
Well-versed in information and database systems with an overview of systems infrastructure and integration as well as a solid background of financial recording and accounting content.
Overview
7
7
years of professional experience
Work History
Airbnb Host
SbuFx Global Investments
03.2022 - 06.2022
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Administrative Assistant
Temithabo Pty Ltd
01.2021 - 06.2021
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses
- Performed research to collect and record industry data.
Virtual Assistant
The Virtual desk
05.2020 - 11.2020
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Performed research to collect and record industry data.
- Executed travel arrangements by researching and booking flights and accommodations.
Personal & Administrative Assistant
SbuFx Global Investments
02.2020 - 10.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Sourced and ordered office equipment and supplies.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Kept detailed track of household and maintenance inventory and schedules.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Co Founder & Deputy Chairperson of NPO
Buyela Embo NPO
01.2018 - 11.2019
- Fundraising events to raise funds for charities and children homes
- Weekly Children home and frail care upliftment and social responsibility visits
- soup kitchens and love sandwich distributions
- focus on specific social causes such as education , health and recreation
- community and virtual volunteering
Homework Club Tutor
Hands In Knowledge
01.2017 - 11.2019
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Provided appropriate learning materials for students.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Worked with students in classrooms or home environments to provide educational support.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Met with students and discussed educational goals and expectations.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Maintained detailed files and created charts tracking students learning progress.
Cashier
Clarendon Kiosk
01.2018 - 11.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
In Progress (Final Year) - BCOM Economics & Management Sciences
University Of Pretoria
Pretoria , South Africa 11.2023
In Progress -AWS Cloud Certification - Technology Education
Amazon Web Services
Online 04.2023
in Progress , AZ-900 - Technology Education
Microsoft Azure Fundamentals Certificate
Online 03.2023
National Senior Certificate - Bachelor Pass
Clarendon High School For Girls
11.2019
General Education And Training Certificate -
Clarendon Primary School
East London , South Africa 12.2014
Skills
- Manual & Automatic Driving
- experience in sales and working with various CRM systems
- Expert knowledge and capability in using Microsoft Project , Powerpoint, Excel and Word
- strong reporting , report writing capability and analytical skills
- self managed , empathetic and effective organisational , time management and interpersonal skills with a sense of urgency
- very communicative with excellent negotiation skills and ability to handle conflicts and steer multiple parties interests into an aligned one
- critical thinking , problem solving and prioritising
- service orientation , comfortable with technology and digital platforms or social media engagements
- independent thinker - willing to form and defend own views on technical topics
- fluent in English , both oral and written
Languages
English
Xhosa
Timeline
Airbnb Host
SbuFx Global Investments
03.2022 - 06.2022
Administrative Assistant
Temithabo Pty Ltd
01.2021 - 06.2021
Virtual Assistant
The Virtual desk
05.2020 - 11.2020
Personal & Administrative Assistant
SbuFx Global Investments
02.2020 - 10.2020
Co Founder & Deputy Chairperson of NPO
Buyela Embo NPO
01.2018 - 11.2019
Cashier
Clarendon Kiosk
01.2018 - 11.2018
Homework Club Tutor
Hands In Knowledge
01.2017 - 11.2019
In Progress (Final Year) - BCOM Economics & Management Sciences
University Of Pretoria
In Progress -AWS Cloud Certification - Technology Education
Amazon Web Services
in Progress , AZ-900 - Technology Education
Microsoft Azure Fundamentals Certificate
National Senior Certificate - Bachelor Pass
Clarendon High School For Girls
General Education And Training Certificate -
Clarendon Primary School
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