Kamran Kailash Akaloo
Summary
Experienced customer service professional with over 2 years of experience in high-volume call center environments, specializing in healthcare services. Skilled in managing complex patient inquiries, ensuring HIPAA compliance, and navigating multiple systems. Seeking to contribute exceptional communication skills and strong attention to detail to the Healthcare Customer Service Expert role at CareCentrix. Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
XYZ Healthcare Solutions
05.2022 - Current
- Managed an average of 60-65 calls daily, addressing both simple and complex customer requests related to home healthcare services
- Collected and accurately entered clinical and demographic information into the CareCentrix portal while maintaining HIPAA compliance
- Delivered empathetic support to patients and providers, ensuring high levels of customer satisfaction
- Exceeded individual performance metrics, including call quality, attendance, and adherence
- Utilized dual monitors and multiple applications to troubleshoot issues, input data, and maintain smooth workflow
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook for day-to-day tasks and communication
Customer Support Specialist
ABC Medical Group
01.2020 - 04.2022
- Answered patient and provider inquiries, resolving issues with precision and maintaining a high standard of service
- Ensured accuracy in data entry and patient information handling while complying with healthcare privacy standards (HIPAA)
- Supported patients with medical terminology queries, providing detailed information about home healthcare services
- Trained and mentored new team members on system usage, policies, and customer service protocols
- Contributed to team success by meeting performance goals and maintaining a positive work environment
Education
Bachelor's Degree - Sales and Digital Marketing
New York University (NYU)
New York, NYSkills
- Customer Service
- Empathy and Active Listening
- Healthcare Terminology
- Data Entry (30 WPM)
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Problem-solving
- Active listening
- Product knowledge
- Call management
- Adaptability and flexibility
- Complaint resolution
Certification
HIPAA Compliance Certification, 2022
Timeline
Customer Service Representative
XYZ Healthcare Solutions
05.2022 - Current
Customer Support Specialist
ABC Medical Group
01.2020 - 04.2022
HIPAA Compliance Certification, 2022
Customer Service Excellence Training, 2021
Bachelor's Degree - Sales and Digital Marketing
New York University (NYU)
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