Processed debt review notifications 17.1 and 17.2 according to regulatory standards.
Managing of all received debt counselling notifications within 10 working days
Developed portfolios for all debt review clients, ensuring comprehensive documentation and support.
Creating and processing COBs and proposals
Creating all accepted, declined and rework in writing
Removal of client from debt review 17.W or clearance certificate
Coordinated responses to debt counsellor queries on clients under debt review, enhancing communication and service delivery.
Sending of all settlement letters
Handling queries in all perspective angles regarding debt review matters
Executed collection functions to manage outstanding debts, improving resolution rates and client satisfaction.
Senior Supervisor
Accenture Services
08.2016 - 02.2020
Assist partners/directors in carrying out financial due diligence and valuation engagements
Manage teams, projects and clients on a day to day basis
Guided and reviewed work output of junior team members, enhancing their skills and performance
Coaching junior staff in a mix of technical due diligence and valuations skills, industry knowledge and soft skills
Assist and take part in various internal initiatives to assist the partners/directors in delivering those initiatives
Managed multiple projects and directed junior teams, ensuring successful project completion and effective resource allocation
Personally deliver on multiple due diligence, valuation and JSE regulatory advisory projects
Manage others on multiple other projects simultaneously
Detailed professional report writing
Perform detailed operational and financial analysis
Prepare detailed financial and valuation models
Maintain positive, productive, and professional relationships with client personnel and colleagues
Perform supervisory duties and mentor staff
Develop people through effectively delegating tasks and providing guidance to staff. Review the work of all staff and confirm the work steps are completed accurately
Provide performance feedback and training, and conduct performance reviews
Foster an efficient, innovative, and team-oriented work environment
Consult with staff members to offer clients a professional transaction experience - determine the right deal to do, and then assist them in doing the deal right
Demonstrate teamwork and responsibility with engagement team members
Delivered financial targets while managing financial aspects of division, contributing to overall profitability
Both provide and participate in ongoing quality and risk management initiatives
Understand, commit to and rigorously apply quality and risk management policies and procedures at all times and ensure compliance of other team members
Remain up to date in areas of expertise
Department: Debt review
Debt Review Clerk
Edcon Financial Service
01.2011 - 07.2016
Processed debt review cases 17.1 and 17.2, ensuring timely resolution for clients.
Oversaw operations in debt review department, streamlining processes to enhance client support.
Managing of all received debt counselling notifications within 10 working days
Handled queries in all perspective angles regarding debt review matters
Creating all accepted, declined and rework in writing
Removal of client from debt review 17.W or clearance certificate
Performed various collection functions to recover debts.
Left position due to outsourcing to Accenture.
Education
Diploma - Business Management
Ekurhuleni West College TVET
Kempton Park, GP
01-2009
matric (grade 12) -
Thuto Ke Maatla High School
01-2006
Skills
Debt Recovery Strategies
Debt risk management
Regulatory Compliance
Audit reporting
Process Optimisation
Customer complaint resolution
Staff performance appraisals
Team Leadership
Able to prioritise and organise own workload
Attention to detail
Performance focus
Stress tolerance
Integrity
ACADEMIC QUALIFICATIONS
Northern Sotho (home language)
English (first additional language)
REFERENCE
Tokollo, Molelekeng, Supervisor, 076 907 2710
AREAS OF EXPERTISE
Practice Management - Ability to ensure effective processes and procedures to plan work, manage debtors and budgets, allocate resources and manage work in progress
Strategy - Ability to align performance to the strategic objectives of the Division to ensure long term organisational and individual success. Ability to demonstrate a broad-based view of issues and their wider implications
Leadership - Ability to motivate employees by providing sound guidance, innovative direction and facilitating team participation in order to reach organisational goals
Mentoring - Ability to motivate employees by providing sound guidance, innovative direction and facilitating team participation in order to reach organisational goals.
Ability to coach, train and develop auditing staff to upgrade their knowledge-both on the job on assignments as well as in the office environment
Manage complexity - Ability to apply verbal and non-verbal skills in expressing ideas, feelings, opinions and conclusions so that all parties understand what is being communicated
Problem solving and analytical skills - Ability to align performance to the strategic objectives of the Division to ensure long term organisational and individual success. Ability to demonstrate a broad-based view of issues and their wider implications