Summary
Overview
Work History
Education
Skills
References
Timeline
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Kamohelo Malefane

Kamohelo Malefane

Customer Service & Sales Agent
Eersteriver

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

8
8
years of professional experience
6
6
Languages

Work History

Customer Service Associate

HomeAssist Pty
11.2024 - Current
  • Resolved customer concerns and complaints professionally, while maintaining high satisfaction through empathy and effective problem-solving.
  • Handled high call volumes with strong time management skills and responded to multiple queries promptly and accurately.
  • Managed billing and payment issues while maintaining detailed records of interactions for accountability and follow-up.
  • Built strong client relationships through attentive listening and escalated major issues to supervisors when necessary.
  • Enhanced customer loyalty by efficiently addressing inquiries and implementing improvements based on feedback surveys.
  • Improved team productivity through effective communication and supported the implementation of a new CRM system for better service tracking.

Customer Service Team Leader / Manager

Ignition Contact Centre
10.2022 - 03.2024
  • Agent training and coaching.
  • Customer complaints enquiries.
  • Escalations Handling.
  • CRM Tools Usage.
  • Customer Service Support.

Customer Service Specialist

Ignition Contact Centre
08.2022 - 10.2022
  • International Call Center - USA
  • Wireless & Internet Support / Billing Support / Mobile Troubleshooting

Customer Service Representative

iiNet - Merchants
11.2021 - 06.2022
  • International Call Center - Australia
  • Technical Support / Billing Support / Internet Support & Troubleshooting

Call Centre Sales Agent

EzDebt Solutions
01.2021 - 11.2021
  • Debt Review Consultant
  • Leadgen & Closer

House Keeper and Porter

Devonvale Golf & Wine Estate
06.2019 - 03.2020
  • 4 Star Hotel

General Worker

Southern Ambition
10.2018 - 12.2018
  • Road Marking and Maintenance

Live-In Security Guard

Altech
02.2018 - 08.2018
  • On-site Premises Security Services

General Worker

Omega Packaging
09.2017 - 12.2017
  • Warehouse manufacturing of cardboard boxes.

Education

National Certificate - Electrical Engineering

Northlink College - Wingfield Campus

Skills

Customer support

References

1.Natheera Hermans: Sales Manager - EzDebt Solutions
Email: natheera@ezdebt.co.za
Number: 0678153518

2. Llewellyn Marks: Trainer - Merchants
Email : llewellyn.marks@ascensos.com
Number : 0631157823

3. Libalihle Nsibande: CM - Ignition Contact Centre
Email: libalihle.nsibande@ignitionsecure.co.za
Number : 0612883820

4. Leonie Moses: Team Leader - HomeAssist pty
Email : leonie@homeassist.co.za
Number : 0823843917

Timeline

Customer Service Associate

HomeAssist Pty
11.2024 - Current

Customer Service Team Leader / Manager

Ignition Contact Centre
10.2022 - 03.2024

Customer Service Specialist

Ignition Contact Centre
08.2022 - 10.2022

Customer Service Representative

iiNet - Merchants
11.2021 - 06.2022

Call Centre Sales Agent

EzDebt Solutions
01.2021 - 11.2021

House Keeper and Porter

Devonvale Golf & Wine Estate
06.2019 - 03.2020

General Worker

Southern Ambition
10.2018 - 12.2018

Live-In Security Guard

Altech
02.2018 - 08.2018

General Worker

Omega Packaging
09.2017 - 12.2017

National Certificate - Electrical Engineering

Northlink College - Wingfield Campus
Kamohelo MalefaneCustomer Service & Sales Agent