Kamohelo Malefane
Customer Service & Sales Agent
Eersteriver
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Customer Service Associate
HomeAssist Pty
11.2024 - Current
- Resolved customer concerns and complaints professionally, while maintaining high satisfaction through empathy and effective problem-solving.
- Handled high call volumes with strong time management skills and responded to multiple queries promptly and accurately.
- Managed billing and payment issues while maintaining detailed records of interactions for accountability and follow-up.
- Built strong client relationships through attentive listening and escalated major issues to supervisors when necessary.
- Enhanced customer loyalty by efficiently addressing inquiries and implementing improvements based on feedback surveys.
- Improved team productivity through effective communication and supported the implementation of a new CRM system for better service tracking.
Customer Service Team Leader / Manager
Ignition Contact Centre
10.2022 - 03.2024
- Agent training and coaching.
- Customer complaints enquiries.
- Escalations Handling.
- CRM Tools Usage.
- Customer Service Support.
Customer Service Specialist
Ignition Contact Centre
08.2022 - 10.2022
- International Call Center - USA
- Wireless & Internet Support / Billing Support / Mobile Troubleshooting
Customer Service Representative
iiNet - Merchants
11.2021 - 06.2022
- International Call Center - Australia
- Technical Support / Billing Support / Internet Support & Troubleshooting
Call Centre Sales Agent
EzDebt Solutions
01.2021 - 11.2021
- Debt Review Consultant
- Leadgen & Closer
House Keeper and Porter
Devonvale Golf & Wine Estate
06.2019 - 03.2020
- 4 Star Hotel
General Worker
Southern Ambition
10.2018 - 12.2018
- Road Marking and Maintenance
Live-In Security Guard
Altech
02.2018 - 08.2018
- On-site Premises Security Services
General Worker
Omega Packaging
09.2017 - 12.2017
- Warehouse manufacturing of cardboard boxes.
Education
National Certificate - Electrical Engineering
Northlink College - Wingfield Campus
Skills
Customer support
Customer complaint resolution
Complaint handling
Complex Problem-solving
CRM software
Assertiveness
Inbound and outbound calling
Multitasking Abilities
Computer skills
Excellent communication
Calm under pressure
Understanding customer needs
References
1.Natheera Hermans: Sales Manager - EzDebt Solutions
Email: natheera@ezdebt.co.za
Number: 0678153518
2. Llewellyn Marks: Trainer - Merchants
Email : llewellyn.marks@ascensos.com
Number : 0631157823
3. Libalihle Nsibande: CM - Ignition Contact Centre
Email: libalihle.nsibande@ignitionsecure.co.za
Number : 0612883820
4. Leonie Moses: Team Leader - HomeAssist pty
Email : leonie@homeassist.co.za
Number : 0823843917
Timeline
Customer Service Associate
HomeAssist Pty
11.2024 - Current
Customer Service Team Leader / Manager
Ignition Contact Centre
10.2022 - 03.2024
Customer Service Specialist
Ignition Contact Centre
08.2022 - 10.2022
Customer Service Representative
iiNet - Merchants
11.2021 - 06.2022
Call Centre Sales Agent
EzDebt Solutions
01.2021 - 11.2021
House Keeper and Porter
Devonvale Golf & Wine Estate
06.2019 - 03.2020
General Worker
Southern Ambition
10.2018 - 12.2018
Live-In Security Guard
Altech
02.2018 - 08.2018
General Worker
Omega Packaging
09.2017 - 12.2017
National Certificate - Electrical Engineering
Northlink College - Wingfield Campus