Open To Work
Kamohelo Mabitsela
Bramley
Summary
Proactive professional with extensive experience in technical support and customer relationship management. Recognized for effective problem-solving skills and the ability to streamline processes, ensuring compliance and enhancing customer satisfaction across various technical platforms.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Afrihost
Rivonia
06.2023 - Current
- Providing Tier 1 and Tier 2 WhatsApp technical support for Hosting,
DSL, Fibre (FTTH/FTTB), and Mobile data services
• Diagnosing and resolving connectivity issues including PPPoE
authentication failures, line sync problems, and packet loss
• Configuring and troubleshooting APN settings for mobile devices to
restore LTE/5G data connectivity
• Managed client queries via WhatsApp CRM platforms, ensuring
adherence to SLA response times
• Supported website hosting environments (cPanel/WHM) by configuring
DNS, managing domain propagation, routing emails (MX records), and
setting up SSL
• Troubleshooting PHP-based website errors, database connection issues
(MySQL), and restoring site functionality from backups
• Diagnosed and resolved email issues by configuring SMTP/IMAP/POP3,
managing SPF/DKIM records, and addressing mail queue failures
• Configuring and provisioning VoIP services including SIP account setup,
codec configuration, port forwarding, and handset provisioning
(Yealink/Zoiper)
• Handling escalations and retaining dissatisfied clients through technical
resolution and service recovery strategie
Administration Assistant
Strategic innovation
Ranburg
11.2022 - 06.2023
- Strategic innovation support through process improvement ideas and
workflow optimisation
• Assisted with financial administration and preparation of tax-related
documentation to ensure compliance
• Maintained accurate records for operational, billing, and support
activities to facilitate efficient service delivery
• Data capturing, reporting, and analysis using Microsoft Excel
• Creating and managing spreadsheets for tracking performance,
customers, or operational metrics
• Performing quality checks on data entries and customer account
information
• Participating in service improvement initiatives and customer experience
enhancement
• Supported marketing activities through social media content updates
and engagement monitoring to enhance brand presence
• Developed foundational knowledge of digital marketing strategies to
promote brand and services effectively
Sales Agent
Toyota Automotive SA
Germiston
08.2021 - 09.2022
- Simplified vehicle features and specifications for customer
understanding
• Conducting test drives and highlighting key performance benefits
• Evaluated trade-ins and communicated fair market value to clients
• Negotiating prices while protecting dealership profit margins
• Guided customers through finance applications and assessed
affordability
• Sending and following up on paperwork with banks and finance houses
• Upselling value-added products such as warranties, service plans,
insurance, and vehicle accessories
Technical Support Engineer
Telkom
Sunninghill
03.2019 - 03.2021
- Managing billing support for Fixed Line (ADSL/Fibre) and Mobile
customers, including invoice breakdowns and account reconciliations
• Investigated and resolved billing discrepancies, incorrect charges,
prorated amounts, and debit order queries to enhance customer
satisfaction
• Processing payment allocations, tracking outstanding balances, and
advising clients on arrears management
INBOUND CONSULTANT
Aegis Outsourcing South Africa (Pty) Ltd | July 2019 - January 2021
SALES AND SUPPORT CONSULTANT
Toyota Automotive SA | April 2018 - May 2019
• Handled service suspensions and reactivations based on account status
and payment confirmations.
• Managed dispute resolution processes by compiling supporting
documentation and escalating issues to relevant departments for timely
resolution
• Logging detailed billing and service-related cases on CRM systems to
ensure accurate record keeping and audit trails
• Coordinated with Service Desk and Finance Department to resolve
complex account or technical billing disputes, ensuring accurate financial
records
• Assisting clients with contract queries, upgrade fees, early termination
penalties, and account amendments
• Providing financial clarity to customers by explaining billing cycles, pro-
rata charges, and service-level adjustments
• Ensuring compliance with internal financial controls and company
billing policie
Education
High School Diploma -
Thoko Thaba
South Africa01-2017
Skills
- Technical troubleshooting
- Network configuration
- VoIP setup
- DNS management
- Website hosting
- Customer relationship management
- Microsoft Word navigation
Microsoft Excel operation
Windows Operating System - Problem solving
- Quality assurance
- Effective communication
- Process improvement
- Billing support
- Performance tracking
- Support case resolution
- Remote support
- Product knowledge
Affiliations
RE5 pending
References
- Company : Afrihost
- Supervisor: Daniel Barnes
- Contact No : 0799477271
References
- Company : Telkom
- Supervisor: Khensani Ngobeni
- Contact No : 0814739076
References
- Company : Toyota
- Supervisor: Khosi Mazibuko
- Contact No : 0614088311
References
- Company : Strategic innovation
- Supervisor: Malibongew Sibanda
- Contact No : 0781851404
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
R16000/yr - R200000/yrTimeline
Technical Support Engineer
Afrihost
06.2023 - Current
Administration Assistant
Strategic innovation
11.2022 - 06.2023
Sales Agent
Toyota Automotive SA
08.2021 - 09.2022
Technical Support Engineer
Telkom
03.2019 - 03.2021
High School Diploma -
Thoko Thaba